Front Desk Representative

2 weeks ago

Santa Cruz, California, United States Pyramid Global Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Greet and register guests, providing prompt and courteous service
  • Complete the registration process, including inputting and retrieving information from our computer system
  • Code electronic keys and provide welcome folders containing room keys, certificates, and refreshment center keys
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Handle cash, make change, and balance an assigned house bank
  • Accept and record vouchers, travelers checks, and other forms of payment
  • Convert foreign currency at current posted rates
  • Perform accurate, moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone using positive and clear English communication
  • Input messages into the computer and retrieve messages for guests
  • Retrieve mail, small packages, and facsimiles for customers as requested
  • Close guest accounts at time of check-out and ascertain satisfaction
  • Negotiate compromise in the event of dissatisfaction
Requirements:
  • High school diploma preferred
  • No prior experience required, but prior hospitality experience preferred
  • Ability to effectively deal with internal and external customers
  • Ability to stand and move throughout the front office and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • Hearing and visual ability to observe and detect signs of emergency situations
What We Offer:

As a Front Desk Agent with Pyramid Global Hospitality, you will enjoy a range of benefits, including a 401k with a company match and recognition programs tailored to celebrate your achievements. You will also have the opportunity to work in a supportive and collaborative environment that encourages growth and fosters success.

We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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