Front Desk Representative
5 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities- Greet and register guests, checking them in and out of the hotel in a timely and efficient manner.
- Process guest payments, handle money, and process credit and debit cards.
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
To be successful in this role, you will need:
- Prior experience as a Front Desk Agent in a hotel or high-volume industry dealing with customers.
- Excellent computer skills and a team spirit.
- The ability to work a variety of shifts, including days, evenings, and weekends.
We offer a competitive wage, an exceptional benefit plan, and a 401K matching program for eligible associates. You will also have access to flexible scheduling and discounts with our Crescent managed properties in North America.
We are committed to providing you with the tools and support you need to succeed in your role and advance your career with us.
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Santa Monica, California, United States Crescent Hotels and Resorts Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests...
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Santa Monica, California, United States Crescent Services Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and facilities to...
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