Front Desk Representative
5 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Crescent Hotels Group.
As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Greet and register guests, ensuring accurate and efficient processing of room assignments and payments.
- Utilize the hotel's property management system to manage guest information, room assignments, and billing.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
- Previous experience as a Front Desk Agent in a hotel or high-volume industry.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to work a variety of shifts, including days, evenings, and weekends.
- Proficiency in computer systems and software, including property management systems.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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