Healthcare Operations Supervisor
2 weeks ago
Company Overview:
Crothall Healthcare is a division of Compass Group USA, dedicated to delivering specialized, high-quality support services exclusively for the healthcare sector. With over 1,300 service teams across 46 states, we proudly serve many of the Top 100 Hospitals. Recognized as one of Modern Healthcare's Best Places to Work and Becker's Top 150 Places to Work, we have a workforce of more than 26,000 dedicated professionals.
Position Summary:
As a Healthcare Operations Supervisor, you will play a pivotal role in managing and overseeing the operational needs of our support services department. Your leadership will ensure that frontline associates are effectively coordinated, while also acting as a vital link between administration and unit departments to deliver exceptional service.
Key Responsibilities:
- Establish and regularly review operational standards and procedures for all staff.
- Plan work schedules and staffing assignments to guarantee the delivery of adequate services.
- Assist in the recruitment process, including interviewing, hiring, and training new team members.
- Orient, develop, and supervise all supervisory and housekeeping personnel.
- Conduct routine inspections and provide recommendations for facility improvements.
- Prepare monthly reports detailing goals, achievements, and future objectives.
- Facilitate staff education and ongoing training initiatives.
- Maintain effective communication with staff, administration, and other departments.
- Coordinate external services such as pest control, window cleaning, and waste management.
Qualifications:
- A minimum of 4 years of experience in support services, military, housekeeping, or facilities maintenance.
- At least 1 year of supervisory experience in a service-related field with significant customer interaction.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Capability to maintain organization in a dynamic and high-pressure environment.
- Demonstrated initiative, responsibility, flexibility, and leadership qualities.
- Thorough understanding of contract management and office procedures.
- Proficient in computer applications, particularly MS Office Suite (Word, Excel, PowerPoint, Outlook).
- A bachelor's degree is preferred.
Benefits:
Crothall Healthcare offers a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off
- Employee Assistance Program
- Health and Wellness Programs
- Discount Marketplace
- Commuter Benefits
- Flexible Spending Accounts (FSAs)
Crothall is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.
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