Healthcare Operations Manager

6 days ago


Harrisburg, Pennsylvania, United States Illumia Full time
About Illumia Health

Illumia Health is a rapidly expanding part of Gentiva, a leading industry player in hospice and palliative care. Our clinical teams serve as an extension of physicians' care, partnering with them and other specialists to provide advanced illness management, a specialized form of high-touch palliative care designed to alleviate symptoms and stress of illness while enhancing quality of life for patients in their homes. This flexible, collaborative approach is provided alongside curative treatments as an additional layer of physical, emotional, and social support. As a close-knit team bringing compassionate expertise to the unique journey of every patient, we proudly celebrate each other's successes in an inclusive atmosphere of generous support and rewarding career growth.

Job Summary

We are seeking a Clinical Manager AIM to join our team. This position will directly report to the Director of AIM and is responsible for coordinating and managing all day-to-day business affairs and other clinical activities related to the administration of the Advanced Illness Management (AIM) and Palliative Care department.

Key Responsibilities
  • Ensure clinical care delivery goals are met and exceeded.
  • Manage AIM Clinical Coordinators, AIM NPs, and AIM RNs.
  • Ensure scheduling, managing frequency adherence, clinical coordination, medical record maintenance function, and marketing functions are maintained for a team of patients and clinicians.
  • Manage incoming calls from partners and patients.
  • Manage Visit Freq compliance, scheduling PRN visits, post-hospitalization follow-up with patient/family-expediting discharge home with AIM communication with partners, schedule post-hospitalization visits.
  • Order labs, DME, imaging.
  • Coordinate results with NPs, enter telephone encounters in partner EMR, and enter routine visit med reconciliation in partner EMR.
  • Ensure transitions to HSP referrals to CTC for care type.
  • Assist in appropriate identification of HSP eligible patients.
  • Identify HH providers that can accept HH referrals from PCC.
  • Identify and communicate with local partner office for lab drop-off.
Requirements
  • Registered Nurse with Home Health, Hospice, and/or Palliative Care Experience preferred.
  • Bachelor's degree in nursing, Business Administration, or related field; or equivalent experience and knowledge in Health Care Operations required.
  • Master's degree in business or related field preferred.
  • Minimum of 2 years healthcare administration/operations management required.
  • Must be able to work some nights/weekends on call.
  • Certified in Hospice and Palliative Care - preferred.
What We Offer
  • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO.
  • Opportunity to participate in a Fleet Program.
  • Competitive Salaries.
  • Mileage Reimbursement.
  • Professional growth and development opportunities.
Legalese
  • This is a safety-sensitive position.
  • Employee must meet minimum requirements to be eligible for benefits.
  • Where applicable, employee must meet stage-specific requirements.
  • We are proud to be an EEO employer.
  • We maintain a drug-free workplace.


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