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Plumbing Operations Supervisor

2 months ago

Harrisburg, Pennsylvania, United States HB Home Services Full time
Job Overview

Core Team Commitment:

The HB Home Service Team is dedicated to delivering an exceptional experience for both our clients and employee-owners. We empower our employee-owners to cultivate a positive work environment that adds value. Our aim is to provide a rewarding and genuine workplace that surpasses personal expectations while aligning with our mission, vision, and core values. A setting where employee satisfaction is prioritized.

Position: Plumbing Supervisor

Key Responsibilities:

The Plumbing Supervisor will oversee the plumbing team, ensuring top-notch customer service and fostering a cohesive unit. This role involves shaping the organizational culture, driving performance, and resolving operational challenges, while also being attuned to financial aspects, strategic planning, and market competition.

In this role, you will:

  • Lead proactively, spending the majority of your time in the field while also managing, mentoring, and holding the plumbing team accountable.
  • Supervise, train, and guide plumbers in both technical skills and everyday responsibilities.
  • Address daily technician needs, providing support, recognition, and corrective actions as necessary.
  • Ensure positive client interactions, addressing technician performance issues, billing discrepancies, and technical concerns from service visits.
  • Perform plumbing services as required.
  • Actively promote and embody our mission statement and core values.
  • Identify growth opportunities and facilitate the development of individual technicians through on-site training, coaching, and assigned learning tasks.
  • Educate plumbing technicians on updated procedures, work policies, and plumbing regulations.
  • Organize and develop schedules for necessary equipment usage.
  • Possess knowledge of OSHA regulations relevant to plumbing work and ensure adherence to safety protocols.
  • Monitor materials and labor expenses to maintain budget compliance within the plumbing department.
  • Assist the Plumbing Manager in preparing capital expenditures and operational budgets.
  • Collaborate with the Plumbing Manager and administrative staff to fulfill the operational needs of the plumbing division.
  • Plan for personal and team development.

Qualifications:

  • High school diploma or equivalent G.E.D.
  • A minimum of 10 years of plumbing and/or supervisory experience.
  • Journeyman or Master Plumber license preferred in PA, required in MD.
  • Thorough understanding of local plumbing codes is essential.
  • Valid Driver's License with a clean driving record is mandatory.
  • Strong leadership and decision-making capabilities.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Excellent verbal and written communication skills.
  • Proficient computer skills are required.

Benefits:

  • Stable employment with opportunities for career advancement and competitive salary.
  • Employee-owned structure allowing employees to earn ownership shares for retirement income.
  • Employer-funded 401k with no mandatory employee contributions.
  • Additional 401K retirement options available.
  • Comprehensive employer-paid Short- and Long-Term Disability insurance.
  • Fully funded Life Insurance Policy by the employer.
  • Affordable medical benefits.
  • Options for dental and vision insurance.
  • Structured bonus program.
  • Ongoing training and development opportunities.
  • Potential for professional and personal growth.
  • Paid Time Off (PTO) and holidays.
  • Company-provided tablet and mobile phone.

Physical Requirements: The physical demands outlined here are representative of those required to successfully perform the essential functions of this position. While executing job duties, the employee is frequently required to communicate effectively. The role necessitates sitting, standing, walking, and using hands to manipulate tools and equipment. The position may require lifting items up to 50 pounds. Specific vision capabilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing job responsibilities, the employee may be exposed to moving mechanical parts, fumes, airborne particles, extreme heat, and electrical hazards. The employee will frequently work outdoors, with occasional exposure to loud noise levels.

Safety Considerations: It is crucial for all employees to acknowledge the significance of safety in the workplace, adhere to safety regulations, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the designated authority.

Safety Sensitive Position: In alignment with our core values, safety is fundamental to our operations every day, on every job, and in every task. As a provider of residential services, certain roles carry a higher risk of injury. Consequently, some positions are classified as "safety sensitive." This role is deemed safety sensitive, meaning the employee's performance can impact the safety of themselves and others. Job performance under the influence of substances could lead to serious injury or fatality for the employee, coworkers, or the public.