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Plumbing Operations Supervisor

2 months ago


Harrisburg, Pennsylvania, United States HB Home Services Full time
Job Overview

Our Commitment:

The HB Home Service Team is dedicated to delivering an exceptional experience for both our clients and employee-owners. We empower our team members to cultivate a positive work environment that not only meets but exceeds personal expectations while upholding our mission, vision, and core values. We strive to create a workplace where satisfaction is evident.

Position: Plumbing Operations Supervisor

Key Responsibilities:

The Plumbing Operations Supervisor will oversee the plumbing team, ensuring top-notch customer service and fostering a cohesive work environment. This role involves shaping the company culture, driving performance, and resolving operational challenges while maintaining a keen understanding of financial aspects, strategic planning, and market competition.

In this position, you will:

  • Lead proactively, spending most of your time in the field while also managing, mentoring, and holding the plumbing team accountable.
  • Supervise, train, and coach plumbers on both technical skills and interpersonal abilities.
  • Address daily technician needs, providing support, recognition, and necessary disciplinary actions.
  • Ensure positive customer interactions, including addressing technician performance issues and resolving technical billing disputes.
  • Perform plumbing services as required.
  • Embrace and promote our mission statement and core values.
  • Identify growth opportunities and facilitate the development of individual technicians through hands-on training, coaching, and assigned learning tasks.
  • Educate plumbing technicians on new procedures, work policies, and plumbing regulations.
  • Organize and develop schedules for equipment utilization.
  • Maintain knowledge of OSHA regulations relevant to plumbing work and ensure adherence to safety protocols.
  • Monitor materials and labor expenses to keep the plumbing department within budgetary constraints.
  • Assist in preparing capital expenditures and operational budgets alongside the Plumbing Manager.
  • Collaborate with the Plumbing Manager and administrative staff to meet the operational demands of the plumbing business.
  • Plan for personal and team improvement.

Qualifications:

  • High school diploma or equivalent G.E.D.
  • A minimum of 10 years of plumbing and/or supervisory experience.
  • Journeyman or Master Plumber license preferred in PA, required in MD.
  • Thorough knowledge of local plumbing codes is essential.
  • Valid Driver's License with a clean driving record is mandatory.
  • Strong leadership and decision-making capabilities.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Excellent verbal and written communication skills.
  • Proficient computer skills are required.

Benefits:

  • Stable employment with opportunities for career advancement and competitive salary.
  • Employee-owned structure, allowing employees to earn ownership shares that contribute to retirement income.
  • Employer-funded 401k with no mandatory employee contributions.
  • Additional 401K retirement options available.
  • Comprehensive employer-paid Short- and Long-Term Disability insurance.
  • Fully funded Life Insurance Policy by the employer.
  • Affordable medical benefits.
  • Options for dental and vision insurance.
  • Structured bonus program.
  • Continuous training opportunities.
  • Potential for professional and personal growth.
  • Paid Time Off (PTO) and holidays.
  • Company-provided tablet and phone.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While executing job duties, the employee is regularly required to communicate effectively. The employee must be able to sit, stand, walk, manipulate, handle, or feel objects, and reach with hands and arms. This position requires the ability to occasionally lift equipment, tools, products, and supplies weighing up to 50 pounds. Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this position, the employee is frequently exposed to moving mechanical parts. Occasional exposure to fumes or airborne particles, extreme heat, and electrical hazards may occur. The employee is often exposed to outdoor weather conditions, and the noise level in the work environment may be loud at times.

Safety Statement: It is crucial for all employees to acknowledge the significance of safety in the workplace, adhere to safety regulations, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the designated administrator.

Safety Sensitive Position: In alignment with our company's core values, safety is the cornerstone of our operations every day, on every job, and in every task. As a provider of residential services, certain positions carry a higher risk of injury. Consequently, specific roles have been classified as 'safety sensitive'. This position is deemed safety sensitive, meaning that the employee's performance can impact the safety of themselves and others. Job performance while under the influence of alcohol or drugs could result in physical injury or death to the employee, colleagues, or the public. Therefore, the employee must be capable of fulfilling job responsibilities without posing a threat to coworkers, the workplace, or the public.