Customer Liaison Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities:
- Coordinate issue resolution between customers and internal staff members to ensure timely and effective resolution of customer concerns.
- Support the investigation of customer complaints and provide detailed information to facilitate resolution.
- Assist in identifying problems and provide communication and research support until resolution is executed.
- Work closely with employees to meet customer goals and requirements, focusing on quality and shipping concerns at customer locations.
- Maintain accurate customer retention data, complaint, and resolution documentation.
Requirements:
- High school diploma or equivalent required; college degree preferred.
- At least 2 years of previous customer service experience, preferably in the industrial industry.
- Solid computer skills and strong attention to detail.
- Excellent communication and customer service skills, with the ability to resolve problems successfully.
- Self-starting, dependable, and willing to take ownership of tasks and responsibilities.
Benefits:
- Competitive company benefits, including medical, dental, vision insurance, life insurance, and disability coverage.
- 401(k) and RRSP programs with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
Disclaimer:
ThyssenKrupp Supply Chain SVC does not ask for or accept any monies from candidates or job applicants as a pre-employment requirement. We urge potential job seekers to be cautious of fake job offers and to verify the authenticity of any communication or job offer through our official careers website.
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