Customer Liaison Specialist

1 month ago


Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full time

Job Summary:

We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Coordinate issue resolution between customers and internal staff members to ensure timely and effective resolution of customer concerns.
  • Support the investigation of customer complaints and provide detailed information to facilitate resolution.
  • Assist in identifying problems and provide communication and research support until resolution is executed.
  • Work closely with employees to meet customer goals and requirements, focusing on quality and shipping concerns at customer locations.
  • Maintain accurate customer retention data, complaint, and resolution documentation.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • At least 2 years of previous customer service experience, preferably in the industrial industry.
  • Solid computer skills and strong attention to detail.
  • Excellent communication and customer service skills, with the ability to resolve problems successfully.
  • Self-starting, dependable, and willing to take ownership of tasks and responsibilities.

Benefits:

  • Competitive company benefits, including medical, dental, vision insurance, life insurance, and disability coverage.
  • 401(k) and RRSP programs with company match.
  • Paid vacation and holidays.
  • Tuition reimbursement.

Disclaimer:

ThyssenKrupp Supply Chain SVC does not ask for or accept any monies from candidates or job applicants as a pre-employment requirement. We urge potential job seekers to be cautious of fake job offers and to verify the authenticity of any communication or job offer through our official careers website.


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