Customer Liaison

4 days ago


Toledo, Ohio, United States thyssenkrupp Supply Chain Services NA, Inc. Full time
Job Title: Customer Liaison

At thyssenkrupp Supply Chain Services NA, Inc., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Coordinate issue resolution between customers and internal staff members
  • Support the investigation of customer complaints and legitimacy of complaints
  • Assist with problem identification and provide details of the issue
  • Provide communication and research until resolution has been executed
  • Maintain customer retention data, complaint, and resolution documentation
Requirements:
  • High school diploma or equivalent
  • At least 2 years of previous customer service experience
  • Solid computer skills beyond the basic level
  • Strong attention to detail and excellent communication skills
  • Ability to resolve problems successfully and willingness to go the extra mile for the customer
Benefits:
  • Competitive company benefits, including medical, dental, vision insurance, and 401(k) and RRSP programs
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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