Customer Account Specialist

2 weeks ago


Toledo, Ohio, United States Harbor, Inc. Full time
Job Title: Customer Account Specialist

Harbor, Inc. is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely billing and insurance processing for our clients.

Key Responsibilities:

  • Verify insurance coverage and co-payments for clients
  • Update client billing information and ensure timely submission of claims
  • Monitor and follow up on claim generation errors
  • Investigate denials from payers and initiate timely follow-up
  • Process daily mail payments and Explanation of Benefits
  • Enter payments received and balance input to deposit

About Harbor, Inc.

Harbor, Inc. is a leading provider of mental health and substance use treatment with over 100 years of experience. Our team of 350+ clinical staff serves over 24,000 clients across multiple locations and in the community each year. We offer a range of services, including counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more.

Why Work for Harbor, Inc.?

We offer a fast-paced and challenging work environment with opportunities to make a positive impact. Our benefits package includes medical, dental, and vision coverage, retirement plan with company match, generous paid time off, sick time, and paid holidays, tuition and professional license reimbursement programs, clinical supervision hours offered, employee referral bonuses, and the ability to make a difference in your community.



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