Customer Liaison

5 days ago


Toledo, Ohio, United States Thyssenkrupp Full time

Job Summary

As a Customer Liaison at Thyssenkrupp, you will play a crucial role in providing exceptional customer service and support within customer locations. Your primary responsibility will be to promote a total quality environment and respond to customer concerns in a timely and effective manner.

Key Responsibilities:

  • Coordinate issue resolution between customers and internal staff members to ensure seamless communication and problem-solving.
  • Support the investigation of customer complaints and provide detailed information to facilitate resolution.
  • Assist in identifying problems and providing solutions to meet customer needs.
  • Develop strong relationships with customers to understand their quality and shipping standards.
  • Maintain accurate records of customer retention data, complaints, and resolution documentation.

Requirements:

  • High school diploma or equivalent.
  • At least 2 years of previous customer service experience.
  • Solid computer skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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