Customer Liaison
5 days ago
Job Summary
As a Customer Liaison at Thyssenkrupp, you will play a crucial role in providing exceptional customer service and support within customer locations. Your primary responsibility will be to promote a total quality environment and respond to customer concerns in a timely and effective manner.
Key Responsibilities:
- Coordinate issue resolution between customers and internal staff members to ensure seamless communication and problem-solving.
- Support the investigation of customer complaints and provide detailed information to facilitate resolution.
- Assist in identifying problems and providing solutions to meet customer needs.
- Develop strong relationships with customers to understand their quality and shipping standards.
- Maintain accurate records of customer retention data, complaints, and resolution documentation.
Requirements:
- High school diploma or equivalent.
- At least 2 years of previous customer service experience.
- Solid computer skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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