Customer Liaison Specialist

2 months ago


Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full time

Job Summary:

We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Coordinate issue resolution between customers and internal staff members to ensure timely and effective resolution of customer concerns.
  • Support the investigation of customer complaints and provide detailed information to facilitate problem identification.
  • Communicate effectively with customers to understand their quality and shipping standards and ensure that our services meet their expectations.
  • Work closely with employees to meet customer goals and requirements, and maintain customer retention data, complaint, and resolution documentation.
  • Meet TKMNA Employee Attributes/Competencies.

Requirements:

  • High school diploma or equivalent.
  • At least 2 years of previous customer service experience.
  • Solid computer skills beyond the basic level.
  • Strong attention to detail and excellent communication and customer service skills.
  • Self-starting, dependable, and accepts ownership.
  • Flexible in scheduling and available for overtime as needed.

Benefits:

  • Competitive company benefits, including medical, dental, vision insurance, life insurance, and disability.
  • 401(k) and RRSP programs with company match.
  • Paid vacation and holidays.
  • Tuition reimbursement.

Disclaimer:

ThyssenKrupp Supply Chain SVC does not ask for or accept any monies from candidates or job applicants as a pre-employment requirement. We do not send job offers from free email services or request payment of any kind from prospective job seekers. We recommend that potential job seekers do not respond to fake solicitations and report any suspicious activity to our HR department.


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