Customer Liaison Specialist

5 days ago


Toledo, Ohio, United States thyssenkrupp Supply Chain Services NA, Inc. Full time
Job Summary

As a Customer Liaison at thyssenkrupp Supply Chain Services NA, Inc., you will provide professional and effective customer service/support within customer locations. You will support employees in promoting a total quality environment, respond to customer concerns, and mediate to resolve issues. You will also keep up with the customer's quality and shipping standards.

Key Responsibilities
  • Coordinate issue resolution between customer and internal staff members (contract administration, purchasing, finance, plant, etc.)
  • Support the investigation of customer complaints and the legitimacy of complaints
  • Assist with problem identification by providing details of the issue
  • Have strong communication skills and adhere to a high level of personal and professional presentation
  • Provide communication and research until the resolution has been executed
  • Work with employees to meet all customer goals and requirements
  • Handle mainly quality and shipping concerns at customer location
  • Maintain customer retention data, complaint, and resolution documentation
Requirements
  • High school diploma or equivalent
  • At least 2 years of previous customer service experience
  • Solid computer skills beyond the basic level
  • Excellent communication and customer service skills; ability to resolve problems successfully
  • Self-starting, dependable, and accepts ownership
  • Flexible in scheduling and available for overtime as needed
Benefits

We offer competitive company benefits to eligible positions, including medical, dental, vision insurance, life insurance, and disability. We also offer voluntary wellness programs, 401(k), and RRSP programs.


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