Customer Liaison Specialist
5 days ago
As a Customer Liaison at thyssenkrupp Supply Chain Services NA, Inc., you will provide professional and effective customer service/support within customer locations. You will support employees in promoting a total quality environment, respond to customer concerns, and mediate to resolve issues. You will also keep up with the customer's quality and shipping standards.
Key Responsibilities- Coordinate issue resolution between customer and internal staff members (contract administration, purchasing, finance, plant, etc.)
- Support the investigation of customer complaints and the legitimacy of complaints
- Assist with problem identification by providing details of the issue
- Have strong communication skills and adhere to a high level of personal and professional presentation
- Provide communication and research until the resolution has been executed
- Work with employees to meet all customer goals and requirements
- Handle mainly quality and shipping concerns at customer location
- Maintain customer retention data, complaint, and resolution documentation
- High school diploma or equivalent
- At least 2 years of previous customer service experience
- Solid computer skills beyond the basic level
- Excellent communication and customer service skills; ability to resolve problems successfully
- Self-starting, dependable, and accepts ownership
- Flexible in scheduling and available for overtime as needed
We offer competitive company benefits to eligible positions, including medical, dental, vision insurance, life insurance, and disability. We also offer voluntary wellness programs, 401(k), and RRSP programs.
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Customer Liaison
4 days ago
Toledo, Ohio, United States thyssenkrupp Supply Chain Services NA, Inc. Full timeJob Title: Customer LiaisonAt thyssenkrupp Supply Chain Services NA, Inc., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Coordinate issue...
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Customer Liaison Specialist
4 days ago
Toledo, Ohio, United States thyssenkrupp Full timeJob SummaryAs a Customer Liaison at thyssenkrupp, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to coordinate issue resolution between customers and internal staff members, ensuring seamless communication and timely resolution of customer concerns.Key...
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Customer Liaison Specialist
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Toledo, Ohio, United States thyssenkrupp Full timeJob SummaryAs a Customer Liaison, you will be responsible for providing exceptional customer service and support within customer locations. You will work closely with employees to promote a total quality environment and respond to customer concerns in a timely and effective manner.Key Responsibilities:Coordinate issue resolution between customers and...
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Customer Liaison Specialist
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Customer Liaison Specialist
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Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary:We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Coordinate issue resolution between customers and internal staff members to...
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Customer Liaison Specialist
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Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary:We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Coordinate issue resolution between customers and internal staff members to...
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Customer Liaison Specialist
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Toledo, Ohio, United States thyssenkrupp Full timeJob SummaryAs a Customer Liaison, you will be responsible for providing professional and effective customer service/support within customer locations. You will support employees in promoting a total quality environment, respond to customer concerns, and mediate to resolve issues. You will also keep up with the customer's quality and shipping standards.Key...
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