Customer Liaison Specialist

4 weeks ago


Toledo, Ohio, United States thyssenkrupp Full time
Job Summary

As a Customer Liaison, you will be responsible for providing exceptional customer service and support within customer locations. You will work closely with employees to promote a total quality environment and respond to customer concerns in a timely and effective manner.

Key Responsibilities:
  • Coordinate issue resolution between customers and internal staff members
  • Support the investigation of customer complaints and the legitimacy of complaints
  • Assist with problem identification and provide details of the issue
  • Communicate effectively with customers and employees to resolve issues
  • Work with employees to meet customer goals and requirements
  • Handle quality and shipping concerns at customer locations
  • Maintain customer retention data, complaint, and resolution documentation
Qualifications:
  • High school diploma or equivalent
  • At least 2 years of previous customer service experience
  • Solid computer skills beyond the basic level
  • Strong attention to detail
  • Excellent communication and customer service skills
  • Self-starting, dependable, and accepts ownership
Benefits:
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Voluntary Wellness Programs
  • 401(k) and RRSP programs with Company Match
  • Paid Vacation and Holidays
  • Tuition Reimbursement

Thyssenkrupp is committed to providing a safe and healthy work environment for all employees. We offer competitive company benefits to eligible positions and follow a formal recruitment process through our own HR department.



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