Customer Liaison Specialist
4 weeks ago
As a Customer Liaison, you will be responsible for providing exceptional customer service and support within customer locations. You will work closely with employees to promote a total quality environment and respond to customer concerns in a timely and effective manner.
Key Responsibilities:- Coordinate issue resolution between customers and internal staff members
- Support the investigation of customer complaints and the legitimacy of complaints
- Assist with problem identification and provide details of the issue
- Communicate effectively with customers and employees to resolve issues
- Work with employees to meet customer goals and requirements
- Handle quality and shipping concerns at customer locations
- Maintain customer retention data, complaint, and resolution documentation
- High school diploma or equivalent
- At least 2 years of previous customer service experience
- Solid computer skills beyond the basic level
- Strong attention to detail
- Excellent communication and customer service skills
- Self-starting, dependable, and accepts ownership
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
Thyssenkrupp is committed to providing a safe and healthy work environment for all employees. We offer competitive company benefits to eligible positions and follow a formal recruitment process through our own HR department.
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Customer Liaison Specialist
4 weeks ago
Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary:We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Coordinate issue resolution between customers and internal staff members to...
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Customer Liaison Specialist
4 weeks ago
Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary:We are seeking a highly skilled Customer Liaison to join our team at ThyssenKrupp Supply Chain SVC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Coordinate issue resolution between customers and internal staff members to...
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Customer Liaison Specialist
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Toledo, Ohio, United States thyssenkrupp Full timeJob SummaryAs a Customer Liaison, you will be responsible for providing professional and effective customer service/support within customer locations. You will support employees in promoting a total quality environment, respond to customer concerns, and mediate to resolve issues. You will also keep up with the customer's quality and shipping standards.Key...
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Customer Liaison Specialist
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Toledo, Ohio, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary:As a Customer Liaison at ThyssenKrupp Supply Chain SVC, you will play a crucial role in providing exceptional customer service and support to our valued clients. Your primary responsibility will be to coordinate issue resolution between customers and internal staff members, ensuring timely and effective resolution of customer complaints and...
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