Customer Service Liaison
5 days ago
As a Customer Liaison at thyssenkrupp, you will play a critical role in providing exceptional customer service and support to our clients. Your primary responsibility will be to coordinate issue resolution between customers and internal staff members, ensuring timely and effective resolution of customer concerns.
Key Responsibilities:- Coordinate issue resolution between customers and internal staff members, including contract administration, purchasing, finance, and plant teams.
- Support the investigation of customer complaints and the legitimacy of complaints.
- Assist with problem identification by providing detailed information about the issue.
- Develop strong communication skills and maintain a high level of personal and professional presentation, as this is a client-facing role.
- Provide communication and research support until the resolution has been executed.
- Work with employees to meet all customer goals and requirements.
- Handle quality and shipping concerns at customer locations.
- Maintain customer retention data, complaint, and resolution documentation.
- Meet TKMNA Employee Attributes/Competencies.
- High school diploma or equivalent.
- At least 2 years of previous customer service experience.
- Solid computer skills beyond the basic level.
- Strong attention to detail.
- Excellent communication and customer service skills, with the ability to resolve problems successfully.
- Self-starting, dependable, and willing to take ownership.
- Flexible in scheduling and available for overtime as needed.
- Competitive company benefits, including medical, dental, vision insurance, life insurance, and disability.
- 401(k) and RRSP programs with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- And more.
Please note that benefits may vary based on job, country, union role, and/or company segment. For more information, please contact your recruiter or TK representative.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not send job offers from free email services, request payment of any kind, authorize anyone to collect money, send checks to job seekers, or make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
Please visit our official careers website at https://www.thyssenkrupp.com/careers to view authentic job openings at TK.
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