Customer Service Representative
2 hours ago
We are seeking a skilled and empathetic Customer Service Representative to join our dynamic team at the T-Mychals Darrington Agency, LLC. As the first point of contact, you will assist clients with inquiries, address concerns, handle policy change requests, and ensure their experience with our agency is exceptional.
You will maintain in-depth knowledge of our products and services, actively identify cross-sell opportunities, and collaborate closely with sales specialists to help the agency owner achieve service goals.
Key responsibilities include:
- Cultivating Client Relationships
- Customer Service
- Policy and Account Management
- Liaison
- Appointment Scheduling
- Email Correspondence
- Payment Handling
- Event Coordination
- Professional Development
Requirements include:
- Active Ohio Property, Casualty, & Life License
- Valid U.S. driver's license
- High school diploma or previous customer service experience
- Excellent communication and customer service skills
- Ability to handle challenging situations with empathy and professionalism
- Proficiency in PC software applications
- Self-motivated with a passion for helping others and helping the team achieve sales targets
- Collaborative mindset with a willingness to support team members
- Maintain a high level of professionalism and integrity in all interactions
We offer a competitive hourly base salary based on experience, paid time off, career growth opportunities, evenings off, and a mon-Fri schedule.
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