Client Intake Specialist
2 weeks ago
Salary: Competitive
Our eminent domain practice is expanding, and we are in search of a dedicated Client Intake Specialist to support this growth. Our firm prides itself on a distinctive culture and high standards. If this aligns with your values, we would love to connect with you.
About Us:
We are committed to delivering exceptional legal services to our clients. Operating exclusively in the field of eminent domain, we are part of the Law Offices of James Scott Farrin, one of the largest firms in the Southeast, alongside Monge & Associates, a well-respected firm throughout Georgia.
This unique position allows us to handle cases of all sizes across Georgia, backed by the resources necessary to maximize their value.
What We Offer:
- All necessary equipment provided.
- Numerous opportunities for professional development.
- The chance to make a significant impact in clients' lives daily.
- Comprehensive training, ongoing support, and a collaborative environment.
- Competitive compensation with potential bonuses and benefits, including paid family leave and a 401k plan with matching.
Role Responsibilities:
As a Client Intake Specialist, you will be the first point of contact for our firm, assisting individuals facing property loss due to condemnation. Your role will involve answering calls, chats, and emails with empathy and professionalism.
We seek a compassionate individual with excellent communication skills and a strong sense of teamwork. The ideal candidate will be driven, possess strong values, and be committed to achieving high standards.
Daily Activities:
This role is primarily client-facing, handling inquiries on various eminent domain issues. The ideal candidate should have experience in customer service, sales communication, or real estate transactions. Key skills include:
- Exceptional customer service and attention to detail.
- Gathering information from potential clients and scheduling consultations with attorneys.
- Assisting attorneys in evaluating potential cases by pulling public documents.
- Facilitating the client onboarding process, including answering questions and explaining the benefits of our representation.
- Drafting and sending necessary documentation and following up on outstanding items.
Ideal Candidate Profile:
- 1-3 years of customer service experience.
- Background in sales or client communication preferred.
- Professional and pleasant demeanor.
- Strong written and verbal communication skills.
- Proficient with technology and eager to learn new software.
- Able to manage multiple tasks while maintaining focus on client interactions.
- Committed to providing top-tier service to clients.
- Willingness to work in the office initially, transitioning to a hybrid schedule thereafter.
- Knowledge of real estate is advantageous.
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