Lead Product Support Engineer

1 week ago


Durham, North Carolina, United States PowerSecure, Inc. Full time
Job Overview

Position Summary:

This role is available for remote work within North Carolina and neighboring states.


Provide expert engineering support for PowerSecure MicroGrid systems, including switchgear and generators. Focus on customer satisfaction by fulfilling expectations, ensuring high-quality decision-making through experience, systematic analysis, and engineering insights to make safe and valuable choices. Excel in problem resolution using logical and established methods to address any challenges effectively.

Essential Qualifications:



• Bachelor's degree in Electrical Engineering or equivalent experience in the Switchgear and/or Power Generation sector.

• Over 12 years of experience in commercial or industrial environments dealing with Generators, ATS/switchgear, and Paralleling Control systems.

• Proficient in interpreting Electrical and Mechanical Schematics and Engineer of Record Drawings.

• Familiarity with Programming Logic Controllers (PLC), Generator controllers, Protective relays, and Alternators.

• Recommended commissioning and field experience.

• NFPA 70 ARC Flash Certification is preferred.

• Valid Driver's License required.

• Ability to comprehend and modify Switchgear and/or PowerGen controllers and devices.

• Understanding of operational principles of Switchgear and/or PowerGen products.

• Proficient in troubleshooting Switchgear and/or PowerGen systems.

• Capability to follow project scopes effectively.

• Experience leading Root Cause Analysis teams to resolve field issues.

• Knowledge of PowerSecure Microgrid Solution Products.

• Strong understanding of AC/DC Electrical Theory.

• Excellent analytical and problem-solving skills, along with the ability to implement failure analysis and corrective actions.

• Strong time management skills, with the ability to prioritize tasks with minimal supervision.

Key Responsibilities:


Responsibilities include, but are not limited to:

• Serve as a liaison between engineering teams and field operations to address issues during start-up, commissioning, and troubleshooting.

• Assist with complex start-ups and provide technical support via phone and occasionally on-site.

• Manage on-site engineering changes to drawings and settings files.

• Communicate open action items effectively to ensure proper planning and task assignment.

• Support the development and execution of field retrofit projects, engineering change notices, and technical troubleshooting guidelines.

• Collaborate with Product Support Training Specialists to resolve technical challenges.

• Escalate issues to management that may impact project quality or timelines to ensure customer satisfaction without incurring excessive costs.

• Assist the Product Support Manager in scheduling and prioritizing tasks.

Work Environment and Physical Demands:


• Occasional travel may be required, up to 45%.
• Exposure to industrial equipment, including switchgear/switchboards and generators, is expected.

• Work in both outdoor and indoor settings, with the ability to withstand varying temperatures with reasonable accommodations.

• Ability to work at a desk for extended periods and operate digital equipment, including computers and PLCs.

• After-hours and weekend support may be necessary.

• The typical work environment will be remote, with travel requiring exposure to various weather conditions and industrial environments.

About PowerSecure:
PowerSecure, a subsidiary of Southern Company, is a premier provider of innovative energy solutions for electric utilities and their industrial, institutional, and commercial clients.



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