Lead Product Support Engineer

2 weeks ago


Durham, North Carolina, United States PowerSecure, Inc. Full time
Job Overview

Position Summary:

This role is available for remote work within North Carolina or nearby states.


Deliver expert engineering assistance for PowerSecure MicroGrid systems, including switchgear and generators. Focused on customer satisfaction by fulfilling expectations, ensuring high-quality decision-making through experience, systematic evaluation, and engineering expertise to make safe and valuable choices, while excelling in problem resolution using logical and proven techniques.

Essential Qualifications: (Education, Experience, Knowledge, and Skills):



• Bachelor's degree in electrical engineering or equivalent experience in the Switchgear and/or Power Generation sector.

• Over 12 years of experience in commercial or industrial settings working with Generators, ATS/switchgear, and Paralleling Control systems.

• Proficient in interpreting Electrical and Mechanical Schematics and Engineer of Record Drawings.

• Familiarity with Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators, and Generators.

• Recommended commissioning and field experience.

• NFPA 70 ARC Flash Certification is preferred.

• Valid Driver's License.

• Capability to comprehend and modify Switchgear and/or PowerGen controllers and devices.

• Understanding of operational principles of Switchgear and/or PowerGen Products.

• Proficient in troubleshooting Switchgear and/or PowerGen equipment and systems.

• Ability to interpret and adhere to project scopes.

• Competence in leading Root Cause Analysis teams to address field discrepancies.

• Knowledge of PowerSecure Microgrid Solution Products.

• Strong grasp of AC/DC Electrical Theory.

• Excellent analytical and problem-solving abilities, along with skills in failure analysis and corrective action implementation.

• Exceptional time management skills, with the ability to take initiative, meet deadlines, and prioritize tasks with minimal supervision.

Key Responsibilities:


Responsibilities include but are not limited to:

• Serve as a liaison to engineering teams in the factory regarding field issues that arise during start-up, commissioning, and troubleshooting on-site.

• Assist with complex start-ups, providing field troubleshooting and technical support via phone and occasionally on-site.

• Manage on-site engineering changes to drawings and settings files.

• Effectively communicate outstanding action items to the appropriate initiatives for planning and task assignment.

• Support the development and execution of field retrofit projects, engineering change notices, and technical troubleshooting guidelines and procedures.

• Collaborate with other Product Support and Training Specialists to resolve technical challenges.

• Escalate issues to leadership that may jeopardize project quality or timelines, ensuring customer satisfaction without incurring excessive costs.

• Assist the Product Support Manager in scheduling and prioritizing tasks.

Physical Requirements and Work Environment:

• Occasional travel may be necessary, up to 45%.

• Exposure to industrial equipment, including switchgear/switchboards, Diesel and Gas generators, and various industrial processes.

• Work in both outdoor and indoor office environments, able to withstand outdoor temperatures with reasonable accommodations.

• Ability to work at a desk in an office setting for 8 hours a day.

• Manual dexterity required to operate digital equipment, including computers, PLCs, protective relays, and controllers.

• Occasional after-hours and weekend support may be required.

• The normal work environment will be in a remote office, with travel requiring exposure to various weather conditions, noise levels, and potential hazards associated with electrical equipment and industrial settings.

About PowerSecure:
PowerSecure, a subsidiary of Southern Company, is a premier provider of innovative energy solutions for electric utilities and their industrial, institutional, and commercial clients.



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