Telecommunications Technical Manager

22 hours ago

Lenexa, Kansas, United States Henderson Engineers Full time
Job Summary

The Telecommunications Technical Manager is a key role within Henderson Engineers, responsible for coordinating and managing the execution of quality and efficiency strategies and policies related to engineering work within their discipline and across the organization.

Key Responsibilities
  • Quality and Improvement
    • Collaborate with Discipline Technical Directors to develop and align discipline-specific engineering approaches and quality strategies across the organization.
    • Proactively monitor technical quality within the discipline, responding appropriately to areas of concern or opportunities for improvement.
    • Provide feedback to inform technical strategies of the discipline.
    • Manage quality-assurance tools, processes, and databases; ensure judicious application of these resources.
    • Provide quality control for projects.
    • Track and report on progress toward annual goals and priorities of their technical discipline.
    • Serve as a technical resource/expert within the discipline.
  • Training and Mentoring
    • Oversee technical training and mentoring needs of the discipline and provide ongoing mentoring to production teams within the discipline and across sectors.
    • Identify, delegate, and execute process improvement strategies and tasks.
    • Manage vendor relations and coordinate training presentations.
    • Partner with sector technical leaders to align and maximize training efforts based on common needs.
    • Participate in interviewing to evaluate technical proficiency of potential talent for the discipline.
  • Core Competencies
    • Communication
      • Keep others well-informed and prioritize audiences, accuracy, and timeliness.
      • Facilitate an efficient, consistent workflow and exchange of information.
      • Adjust communication based on needs and make-up of audience.
    • Integrity
      • Lead by example, challenge assumptions, and create candid feedback loops.
      • Align personal actions and words, extend and receive trust, and uphold commitments.
      • Maintain the confidence of clients and colleagues, especially when handling sensitive information.
    • Quality Orientation
      • Create a sense of urgency to tackle problems and rewards responsiveness.
      • Recognize opportunity for improvement, creating and supporting processes and feedback to improve results.
      • Hold others accountable for doing their best work.
    • Teamwork/Inclusion
      • Promote a culture of collaboration across roles and teams.
      • Navigate difficult conversations with diplomacy and leverage cooperative efforts to resolve conflict.
      • Confront exclusionary behavior and participate productively in discussions of diverse, sensitive societal topics.
    • Continuous Learning
      • Pursue challenging assignments and new knowledge.
      • Encourage experimentation when faced with new challenges.
      • Examine mistakes, clarify lessons learned, and apply to future work.
    • Functional/Technical Expertise
      • Leverage area of expertise to contribute to team and company goals.
      • Promote an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives.
      • Maintain knowledge, skills, and abilities relevant to success throughout job functions.
  • Leadership
    • INSPIRES THE ORGANIZATION
      • Personify the values of the organization and champion organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership.
      • Navigate ambiguity and change in a positive way, proactively seeking support from leadership when needed.
    • FOCUSES ON CLIENT EXPERIENCE
      • Foster positive client relationships and coach others to do the same, striving for best-in-class service and internal and external client satisfaction.
      • Anticipate and respond proactively to changes in client needs, priorities, and/or expectations, ensuring quality results.
    • DEVELOPS THE STRENGTHS OF OTHERS
      • Demonstrate empathy and build strong relationships with colleagues.
      • Seek and share productive feedback with candor to help others grow, celebrating the effort, progress, and everyday wins of colleagues.
    • DRIVES ACCOUNTABILITY, QUALITY, AND INNOVATION
      • Expect and drive high-quality results and welcome innovative strategies, especially in times of change.
      • Model financially responsible behaviors and coach others to be fiscally mindful as employee-owners.
  • Required Education, Experience, Licenses & Technical Competencies
    • Bachelor's degree in any engineering, construction management, science, or technology preferred. Years of relevant experience will be considered in lieu of requisite education.
    • Eight or greater years of relevant experience required.
    • A minimum of two years leadership/management experience preferred.
    • Comprehensive knowledge in discipline of expertise and track record of technical excellence in such field.
    • History of contributing to technically sound teams, as well as ability to motivate and coach others.
    • Knowledge and understanding of the current technical needs of the industry and proven track record of quality monitoring, maintenance, and improvement.
    • Demonstrated ability to mobilize organizational technical strategies through project execution.
    • Must demonstrate proficiency in all core competencies as described and characterized in this job description.
  • Physical & Other Requirements
    • Prolonged periods of sitting or standing at a desk and working on a computer.
    • Ability to read, write, and communicate in English.

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