Logistics Coordinator

1 week ago

Cedar Rapids, Iowa, United States Iaisrr Full time

Dispatcher - Customer Service Representative

Job Category: Operations Center

Supervisor: THOMAS MEIERHOFF

Requisition Number: DISPA001079

Job Overview

Reporting Structure:

Reports to:

  • Director of Customer Services
  • Director of Compliance and Dispatch
  • Chief Transportation Officer

Supervises:

No direct reports

Key Responsibilities:

Ensure precise data entry, document preparation, and record maintenance for:

  • Freight inventory
  • Hazardous material documentation
  • Train list documentation, including waybills
  • Demurrage and interchange records

Maintain yard inventory and provide train and switch lists to train crews. Deliver accurate movement information to both internal and external customers as well as train crews promptly. Maintain an accurate crew book, coordinating crew calls, cab arrangements, and hotel bookings.

Contribute positively to the department and the organization. Participate in cross-training with managers and other personnel within the Customer Service Department.

Work Schedule: Various shifts, including weekends and holidays.

Perform additional miscellaneous duties as assigned.

Job Requirements:

Education, Licenses/Certifications, and Experience:

High School diploma or equivalent required. Some college education and/or railroad experience preferred. Prior knowledge in customer service, car movement, data entry, and waybilling is advantageous. A valid driver's license is mandatory.

Skills, Knowledge, Abilities, and Mental Requirements:

Proficient in computer usage and other office equipment (fax, phone, copier, etc.). Ability to utilize analytical and organizational skills to prioritize tasks effectively. Strong verbal and written communication skills to establish positive working relationships with colleagues, management, train crews, and customers.

Ability to learn and apply policies, procedures, and regulations as required by the organization and federal guidelines. Capable of maintaining focus amid office noise and interruptions.

Physical Requirements:

This position involves continuous computer usage and various forms of close visual work, sitting, repetitive motions, and effective communication, either in person or via telephone. Frequent communication is required, with occasional physical activities such as stooping, reaching, pushing, pulling, climbing, standing, walking, and lifting up to 10 pounds.

Working Conditions:

This role is primarily office-based, with minimal exposure to adverse environmental conditions or high noise levels.

The duties outlined in this job description reflect the essential responsibilities and requirements typically associated with the position and should not be viewed as an exhaustive list. Individuals may be required to perform other duties as assigned to balance workloads or cover for absences.

Skills Required:

  • Troubleshooting: Advanced
  • Problem Solving: Advanced
  • Professional Communication: Advanced
  • Flexibility: Advanced
  • Effective Radio Communication: Intermediate
  • Customer Communication: Advanced
  • Accurate Data Entry: Advanced
  • Computer Proficiency: Advanced
  • Schedule Flexibility: Intermediate
  • Railroad Map Understanding: Intermediate
  • Information Recall: Intermediate
  • Instruction Clarity: Intermediate
  • Data Accuracy: Intermediate
  • Work Prioritization: Intermediate
  • Decision Making: Intermediate
  • Professional Relationship Maintenance: Intermediate

Dedication: Committed to tasks with integrity.

Impactful Contribution: Motivated by the ability to contribute to organizational success.

Job Security: Motivated by job stability.

Education Required: High School diploma or equivalent.

Experience Required:

2-3 years: Customer Service and Data Entry

Preferred:

1-2 years: Railroad experience

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