Operations Support Specialist

2 weeks ago


Miami, United States seatsnob Full time

Job Overview

We are seeking an on-site Operations Support Specialist to enhance the efficiency of our sports and entertainment ticket resale enterprise.

The primary responsibility of the selected candidate will be to facilitate a multifaceted ticket fulfillment operation. This position necessitates meticulous attention to detail and a commitment to operational excellence.

The ideal applicant is someone who demonstrates patience and perseverance, possessing a background in administration and operations. Furthermore, this role requires a high degree of motivation, a robust work ethic, and a strong sense of accountability.

Key Responsibilities

  • Input and oversee inventory utilizing processing and point-of-sale software systems
  • Prioritize and manage all incoming ticket transactions across various platforms to ensure timely and precise order fulfillment
  • Oversee and balance ticket inventory
  • Facilitate ticket transfers upon request
  • Monitor the upcoming fulfillment pipeline and address inventory availability challenges
  • Maintain collaborative relationships with the customer support teams at multiple ticketing platforms
  • Coordinate with a remote back-office team
  • Resolve administrative challenges by analyzing data and identifying effective solutions
  • Reconcile credit card transactions and refunds
  • Assist with special initiatives and provide support to the team as necessary

Qualifications

  • Digitally proficient and capable of thriving in a team-oriented environment
  • Outstanding organizational and operational capabilities, along with excellent time management skills and attention to detail
  • Proactive, self-motivated, and able to think creatively
  • Exceptional communication skills
  • Adaptable and collaborative team contributor
  • Operates with a sense of urgency and a commitment to surpassing expectations in all aspects of the role

**This position is not available for remote work



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