Operations Support Specialist
2 weeks ago
Job Overview
We are seeking an on-site Operations Support Specialist to enhance the efficiency of our sports and entertainment ticket resale enterprise.
The primary responsibility of the selected candidate will be to facilitate a multifaceted ticket fulfillment operation. This position necessitates meticulous attention to detail and a commitment to operational excellence.
The ideal applicant is someone who demonstrates patience and perseverance, possessing a background in administration and operations. Furthermore, this role requires a high degree of motivation, a robust work ethic, and a strong sense of accountability.
Key Responsibilities
- Input and oversee inventory utilizing processing and point-of-sale software systems
- Prioritize and manage all incoming ticket transactions across various platforms to ensure timely and precise order fulfillment
- Oversee and balance ticket inventory
- Facilitate ticket transfers upon request
- Monitor the upcoming fulfillment pipeline and address inventory availability challenges
- Maintain collaborative relationships with the customer support teams at multiple ticketing platforms
- Coordinate with a remote back-office team
- Resolve administrative challenges by analyzing data and identifying effective solutions
- Reconcile credit card transactions and refunds
- Assist with special initiatives and provide support to the team as necessary
Qualifications
- Digitally proficient and capable of thriving in a team-oriented environment
- Outstanding organizational and operational capabilities, along with excellent time management skills and attention to detail
- Proactive, self-motivated, and able to think creatively
- Exceptional communication skills
- Adaptable and collaborative team contributor
- Operates with a sense of urgency and a commitment to surpassing expectations in all aspects of the role
**This position is not available for remote work
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