Training Operations Specialist

4 days ago


Miami, Florida, United States Benihana HQ (Restaurant Support Center) Full time
Job SummaryBenihana HQ (Restaurant Support Center) is seeking a highly organized and detail-oriented Training Operations Specialist to provide day-to-day support for the Training Department. This role is a key member of the Kaizen Operations team, responsible for delivering support in the administration, management, and execution of training initiatives and programs for the field and Restaurant Support Center.

Key Responsibilities
  • Learning Management System (LMS) Administration
    • Support the administration of the Company's LMS, including reporting, course assignments, maintenance of completion records, and Management-in-Training program.
  • Training Session Coordination
    • Set up and coordinate in-person and web training sessions.
  • Training Document Development
    • Contribute to the design, development, and maintenance of training documents and processes, including storyboards, PowerPoint presentations, and Articulate 360 interactive course creation.
  • Content Management
    • Maintain training and communication content on the company's network or LMS, as applicable.
  • Administrative Support
    • Draft company newsletters weekly and monthly.
    • Support administrative functions for the department, including drafting communications, ordering departmental supplies, processing invoices, and saving content to the company network.
  • Special Projects
    • Assist with special projects assigned by the Director.
Requirements
  • Expert Communication Skills
    • Expert level in written and verbal communications skills and attention to detail.
  • Interpersonal Skills
    • Must be able to interact skillfully with all levels of the organization in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient.
  • Technical Skills
    • Firm grasp of Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher, etc.
    • Must be exceedingly well organized, detail-oriented, accurate, and timely with assigned tasks.
  • Experience
    • LMS platform administration experience preferred.
    • High school diploma required.


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