Operations Support Specialist

7 days ago


Miami, United States The Exponential View Full time

Job Summary

The Exponential View is seeking a highly skilled Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for managing escalations and operational incidents, investigating and troubleshooting customer issues, and providing exceptional customer service.

Key Responsibilities

  • Manage escalations and operational incidents by investigating, troubleshooting, and resolving customer issues across multiple departments
  • Work directly with operations teams to identify and resolve bottlenecks that affect clients
  • Perform administrative tasks to assist customers or operations teams as needed
  • Communicate effectively with internal and external stakeholders in a tactical and empathetic manner
  • Serve as an escalation point for sales, operations, and customer care organizations in high-touch escalations and supply chain incidents
  • Interact with internal and external customers in support channels, such as Zendesk and Jira
  • Help address critical customer issues while maintaining a focus on next-issue avoidance and developing operational processes to support growth at scale
  • Perform manual audits and reviews of inventory at the warehouse
  • Display curiosity and a willingness to investigate problems to their root cause

Requirements

  • Adhere to The Exponential View's mission and values
  • Operational experience within a warehouse environment, logistics, and fulfillment
  • Previous work experience in a startup environment
  • Ability to adapt quickly to changes and think on your feet
  • Strong problem-solving skills and the ability to dig deeper when not all answers are available
  • Create an end-to-end high-touch support experience for customers
  • Prior experience with CRM tooling, such as Salesforce and Zendesk
  • Comfortable responding to high-level internal stakeholders and C-suite
  • Minimum of 2 years of relevant experience in incident management and/or customer support
  • Exceptional communication skills
  • Ability to read, write, and speak in English

What Success Looks Like

  • Ability to work in a fast-paced, ever-changing environment
  • Strong communication skills, both written and verbal
  • Work from a place of empathy and patience, both internally and externally
  • Must be coachable, willing to learn, and grow
  • Strong collaboration and cooperation skills
  • Confident and comfortable sharing ideas and perspectives upstream

Perks

  • Work with a team that is passionate about making a difference in the supply chain industry
  • Opportunities for growth and professional development
  • Competitive compensation and benefits package
  • Unlimited PTO, allowing you to take control of your work-life balance
  • Medical, dental, vision, and life insurance
  • Equipment provided to set up a successful work environment
  • Engaging team-building activities to foster a sense of community and connection
  • Being part of an organization that truly believes in promoting from within, with uncapped growth potential


  • Miami, United States TruTeam Full time

    Your Responsibilities. Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who can handle day-to-day operations with a focus on ef Support Specialist, Operations, Specialist, Operation, Accounting, Support Professional, Manufacturing,...


  • Miami, United States Usiinc Full time

    Operations Support Specialist page is loaded **Operations Support Specialist** **Operations Support Specialist** locationsMiami, FL time typeFull time posted onPosted 9 Days Ago job requisition idR-105994 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud...


  • Miami, United States seatsnob Full time

    Job OverviewWe are seeking an on-site Operations Support Specialist to enhance the efficiency of our sports and entertainment ticket resale enterprise. The primary responsibility of the selected candidate will be to facilitate a multifaceted ticket fulfillment operation. This position necessitates meticulous attention to detail and a commitment to...


  • Miami, Florida, United States Benihana HQ (Restaurant Support Center) Full time

    Job SummaryBenihana HQ (Restaurant Support Center) is seeking a highly organized and detail-oriented Training Operations Specialist to provide day-to-day support for the Training Department. This role is a key member of the Kaizen Operations team, responsible for delivering support in the administration, management, and execution of training initiatives and...


  • Miami, Florida, United States Business Support Services of Salem Full time

    Position Overview:Business Support Services of Salem is in search of a dedicated Court Reporting Administrative Support Specialist who will be responsible for providing precise verbatim reporting of Social Security hearings for the Office of Hearings Operations (OHO).Key Responsibilities:Prepare and set up necessary recording equipment to ensure accurate...

  • IT Support Specialist

    2 weeks ago


    Miami, Florida, United States I.T. Professional Business Solutions Full time

    Job OverviewEntry Level IT Support SpecialistPosition Summary:The IT Support Specialist is responsible for the service, repair, and installation of various technology products, including system hardware, software, and personal computers. This role involves providing technical assistance to clients regarding operational or maintenance issues related to their...

  • IT Support Specialist

    6 hours ago


    Miami, United States RamTechIT Full time

    Job SummaryAt RamTechIT, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesTechnical Support:...


  • Miami, United States TruTeam Full time

    Your ResponsibilitiesWe are seeking a dynamic Operational Support Specialist who thrives in a multifaceted role to oversee our bustling branch operations. If you are a dependable and organized individual, you will excel in managing daily functions with an emphasis on efficiency.Key Duties Include:Overseeing daily operational tasks to ensure smooth...


  • Miami, United States TruTeam Full time

    Your Role and ResponsibilitiesWe are seeking a dedicated and proactive Operational Support Specialist to enhance the efficiency of our branch operations. This position requires a versatile individual who is adept at juggling various tasks to ensure smooth daily functions.Key Responsibilities:Oversee and streamline daily operational processes to maintain a...


  • Miami, Florida, United States Techlink Systems Full time

    Job OverviewPosition: IT Support SpecialistLocation: Miami, FL (ONSITE)Contract Duration: 6 monthsWork Schedule: Morning shiftClient: TechLink SystemsJob Responsibilities:As an IT Support Specialist, you will handle service requests for the maintenance and repair of laptops and desktops within the metropolitan area.Your duties will encompass repair tasks...


  • Miami, United States HealthCare Support Full time

    Clinical Laboratory Specialist HealthCare Support is currently in search of a Clinical Laboratory Specialist to join our team. Key Responsibilities for Clinical Laboratory Specialist:Perform laboratory tests with accuracy and efficiency to support holistic patient care.Facilitate smooth patient processes and meet satisfaction benchmarks.Shift: 2:30 PM -...


  • Miami, Florida, United States Baptist Health of South Florida Federal Credit Union Full time

    Position OverviewRole Summary:The IT Support Specialist is responsible for delivering comprehensive technology assistance to both personnel and clients. This role ensures the seamless operation of network systems and upholds computing standards throughout the organization.Key Responsibilities:1. Maintain and optimize network computing systems to ensure high...


  • Miami, United States Pan Asia Resources Full time

    Position: Desktop Support SpecialistWe are seeking a proficient Desktop Support Specialist to enhance our operational efficiency. In this role, you will be tasked with delivering technical assistance for user interfaces within a distributed computing framework.Key Responsibilities:Deliver technical assistance for desktop setups, software applications, and...

  • IT Support Specialist

    2 weeks ago


    Miami, United States Digital Prospectors Full time

    Position: IT Support SpecialistLocation: Miami, FL (Onsite)Contract Duration: 4 months (Potential for Contract to Hire)Job Overview:Digital Prospectors is seeking an IT Support Specialist to join our team. This role is crucial in upholding the technology framework, ensuring the smooth operation of both academic and administrative systems. The IT Support...


  • Miami, United States The Exponential View Full time

    Operations Support Specialist Swag...everyone loves to receive it Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them. But no one enjoys putting this stuff...


  • Miami, United States Forward Air Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Forward Air. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office by providing administrative support to all managers.Key ResponsibilitiesAdministrative Support: Provide...


  • Miami, Florida, United States Lawelawe Defense Inc Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Senior Military Information Support Operations Specialist to join our team at Lawelawe Defense Inc. As a key member of our organization, you will play a critical role in supporting our clients' information operations and military information support needs.Key Responsibilities:Provide expert advice...

  • IT Support Specialist

    2 weeks ago


    Miami, United States Digital Prospectors Full time

    Position: IT Support SpecialistLocation: Miami, FL (Onsite)Length: 4 months (Possible Contract to Hire)Job Overview:Digital Prospectors is seeking an IT Support Specialist to join our team. This role is essential in sustaining the technological framework, ensuring the effective operation of both academic and administrative systems. The IT Support Specialist...


  • Miami, Florida, United States National Oceanic And Atmospheric Administration Full time

    As a Support Services Specialist, you will perform the following duties:Implementation of administrative support such as personal property accountability or disposal, contract services, office equipment, messenger and mail services, consumable supply distribution operation, labor services, procurement, travel, safety/health, guards services or other...


  • Miami, Florida, United States HealthCare Support Full time

    Job OverviewMammography Imaging SpecialistHealthCare Support is currently seeking a Mammography Imaging Specialist to join a reputable healthcare facility.Benefits for the Mammography Imaging Specialist:Comprehensive benefits package including Medical, Dental, & Vision insuranceOpportunities for team bonuses and recognition programsService Awards...