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Laboratory Support Specialist

2 months ago

Miami, Florida, United States Nicklaus Children's Health System Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Laboratory Support Specialist to join our team at Nicklaus Children's Health System. As a Laboratory Support Specialist, you will play a critical role in ensuring the smooth operation of our laboratory services.

Key Responsibilities:

  • Process laboratory specimens and perform clerical duties in accordance with departmental policies and procedures.
  • Work closely with the Laboratory Supervisor and Director of Operations to ensure timely and accurate delivery of laboratory results.
  • Ensure compliance with infection control standards and proper use of Personal Protective Equipment (PPE) per hospital policy and procedures.
  • Scan required laboratory results into the Electronic Medical Record (EMR) and contact labs regarding pending test results.
  • Provide exceptional customer service and respond promptly to phone calls and messages.
  • Maintain accountability by ensuring timely completion of licensures, certifications, and education requirements.
  • Ensure behavior meets and/or exceeds targeted service scores as measured by the Service Index and/or the internal departmental service survey.

Requirements:

  • High school education or equivalent preferred.
  • One year of customer service experience in a high-volume, fast-paced environment preferred.
  • Two years of experience in an accredited healthcare facility office highly preferred.
  • Medical terminology knowledge highly preferred.
  • Proficiency in Cerner and Microsoft Office, including Word and Excel.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.