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Front Desk Ambassador

2 months ago

Charleston, West Virginia, United States Charming Inns Full time
Front Desk Concierge

Charming Inns is seeking a skilled Front Desk Concierge to join our team at our King Street properties. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience.

Responsibilities:
  • Answer incoming phone calls and assist callers with their requests or redirect calls as needed.
  • Book room reservations with accurate descriptions and correct quotes of rates and included amenities.
  • Assist guests with recommendations for local restaurants and attractions, and secure tickets and reservations when requested.
  • Perform check-in and check-out procedures with guests.
  • Collaborate with bell staff and housekeeping to provide a seamless guest experience.
Requirements:
  • Outgoing and friendly demeanor with a keen eye for detail and ability to multitask in a fast-paced environment.
  • Full availability, including weekends and holidays.
  • Front desk/concierge experience required; luxury boutique hotel experience preferred.
  • High school diploma or equivalent required.
  • Working knowledge of Windows computing and multi-line phone systems.

Charming Inns is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.