Front Desk Operations Manager
4 weeks ago
As a Front Desk Manager at Marriott Charleston, you will be responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Supervise and train front desk staff to ensure excellent guest service and adherence to hotel policies.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Respond to guest complaints and resolve issues in a professional and timely manner.
- Collaborate with other departments to ensure seamless guest experience.
- Monitor and maintain front desk supplies and inventory.
Requirements
- College degree in Hotel Administration or related field.
- 2-3 years of hotel management or supervisory experience.
- Marriott or Hilton Select Service hotels experience required.
- Excellent communication and leadership skills.
- Ability to work effectively in a team environment.
What We Offer
- Competitive pay rate and great company benefits.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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