Front Desk Representative

4 days ago

Charleston, West Virginia, United States Cambria Riverview Full time
Front Desk Agent

Raines Co. - Your Future is Now

Position Summary:

The Front Desk Agent is responsible for providing exceptional guest service, handling inquiries, and ensuring a seamless check-in and check-out experience.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous PTO program, points-based bonus, daily pay, and an Employee Referral bonus program.

As a family-owned business, we prioritize building relationships with our associates, partners, and the communities where we operate.

Essential Functions:

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Qualifications:

  • High school diploma, GED, or equivalent
  • Experience in customer service, forward-facing, or other guest-related positions
  • Proficient in Microsoft Office or similar computer applications
  • Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred
  • Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems preferred
  • Must speak English fluently
  • Must have excellent written and oral communication skills
  • Problem-solving, reasoning, and ability to multi-task and interact with people under pressure

Raines is proud to be an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

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