Senior Manager, Housekeeping Operations
2 weeks ago
The Senior Manager of Housekeeping Operations is responsible for overseeing and coordinating significant departmental functions to guarantee the cleanliness and upkeep of designated areas.
Key Responsibilities:1. Manage and direct housekeeping activities for assigned university facilities; evaluate and devise intricate housekeeping programs and schedules to ensure appropriate distribution of tasks, adequate staffing, supplies, and equipment for effective duty performance.
2. Propose solutions for operational challenges related to work schedules, non-routine services, personnel allocation, and unscheduled tasks.
3. Recommend policies and procedures for university housekeeping operations; organize and lead meetings with team members to ensure adherence to established practices, implement new policies, and keep staff informed of current standards and procedures.
4. Suggest guidelines to establish acceptable cleanliness standards for university facilities; oversee and participate in inspections.
5. Assess training requirements and identify the most effective strategies to address skill gaps.
6. Assist in coordinating staff and leadership training in collaboration with the Operations Manager of Logistics and Training, providing hands-on reinforcement of training and information.
7. Prepare regular reports and analyses detailing progress, identifying adverse trends, and making appropriate recommendations or conclusions.
8. Manage various personnel functions, including hiring, performance evaluations, promotions, transfers, and vacation scheduling.
9. Conduct ongoing training for supervisors and assistant supervisors to perform onsite quality audits and effectively lead and motivate staff.
10. Coordinate and execute planned and scheduled building audits of all existing and new university spaces to ensure uniformity in cleaning standards and service levels across environmental services.
11. Ensure compliance of direct reports with all requirements, including safety, quality assurance, and key performance indicators (KPIs).
12. Hold direct reports accountable to departmental standards and requirements.
13. Communicate effectively with peers and clients in a timely manner; prepare for, attend, and actively participate in meetings with stakeholders.
14. Support the Director in workload management, new facility launches, or other special initiatives.
Minimum Qualifications:Education: A high school diploma or equivalent is required, along with strong communicative, cognitive, and analytical skills.
Experience: A minimum of five years of progressive experience in housekeeping operations is required, or an equivalent combination of relevant education and experience.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to foster a community built on collaboration, innovation, creativity, and belonging. Our collective success relies on the vibrant exchange of ideas, which is most effective when the rich diversity of our perspectives, backgrounds, and experiences thrives.
To facilitate this exchange, it is crucial that all community members feel secure and welcome, that the contributions of all individuals are valued, and that all voices are acknowledged. Every member of our community shares the responsibility to uphold these values.
Essential Physical Job Functions:Certain positions at Duke University and Duke University Health System may include essential job functions that necessitate specific physical and/or mental capabilities. Additional information and provisions for requests for reasonable accommodations will be provided by each hiring department.
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