Business Account Specialist

2 weeks ago

Union, Kentucky, United States Melink Full time

Work Environment: Hybrid model available;
Compensation: Competitive salary range of $44,000-$46,000 annually.

Position Overview:
We are looking for a Full-Time Client Account Coordinator to enhance the sales initiatives of our Services Division. As a growing enterprise in the energy efficiency and renewable energy sector, our mission is to drive sales that contribute to sustainable building practices. The ideal candidate will establish a robust foundation to facilitate this growth. This role will report directly to the Associate Director of Sales and indirectly to the Business Development Managers.

Key Responsibilities:

  • Deliver outstanding customer service, both internally and externally, by anticipating needs and maintaining professional communication.
  • Assist the Business Development Manager in identifying potential clients and qualifying leads for our service offerings.
  • Manage and update client records and leads through our CRM system.
  • Analyze mechanical plans to prepare estimates and sales proposals for clients.
  • Respond promptly to customer inquiries, documenting communications and referring complex issues to the Business Development Managers.
  • Draft written correspondence and conduct phone communications with internal and external stakeholders.
  • Oversee the order management process, transforming construction schedules and requests into sales orders.
  • Support the National Account Team in organizing the weekly technician service schedule.
  • Prioritize and manage various tasks from multiple new business clients.
  • Assist the Business Development Manager in transitioning new accounts to the National Account Team.
  • Execute project management tasks for new business opportunities, including contract reviews, vendor setups, scheduling, and project closures.
  • Process invoices, review contracts, and maintain internal documentation.
  • Continuously seek process improvements by identifying and implementing efficiencies.
  • Provide administrative support to the National Account Team as needed, including order entry and quoting.
  • Complete additional tasks as assigned by the supervisor.
Qualifications:
  • Bachelor's degree from an accredited institution or one to two years of relevant experience, or a combination of education and experience. Preferred fields include Business Administration, Entrepreneurship, Communications, or Engineering/Industrial Technologies.
  • Exceptional organizational skills to manage multiple tasks effectively.
  • Attention to detail and strong follow-up abilities.
  • Proficient in multitasking and resolving conflicts in a calm manner.
  • High integrity and commitment to delivering quality work.
  • Strong work ethic and ability to thrive in a collaborative environment.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) on Windows 10.
  • Experience with ERP systems (SAP is a plus).
  • Ability to understand and interpret mechanical plans and construction documents (training will be provided).
  • Strong sales and customer service skills, including interpersonal communication, public speaking, and written communication.
  • Ability to effectively present information and respond to inquiries from various stakeholders.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to stand, walk, and communicate effectively. The employee must frequently lift and/or move up to 10 pounds.

Core Competencies:
  • Ownership: Takes personal responsibility for work, commitments, actions, and results.
  • Customer Focus: Understands internal and external customer needs and strives to exceed them, building trust and commitment.
  • Communication: Communicates clearly and professionally with all levels of the organization, avoiding ambiguity.
  • Continuous Improvement: Actively seeks ways to enhance personal work and embraces feedback for growth.
  • Resourcefulness: Proactively solves problems and achieves goals using available resources efficiently.
Melink Corporation is an Equal Opportunity Employer.

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