Customer Service Retail Specialist
2 weeks ago
Position Overview: The Retail Associate at Ross Stores plays a crucial role in ensuring that Customers enjoy a seamless shopping experience. This position involves greeting Customers warmly, maintaining an organized work area, and adhering to company protocols. The Associate is responsible for various tasks throughout the Store as dictated by operational needs.
Key Responsibilities:
- Prioritizes safety by consistently practicing safe work habits.
- Maintains a secure shopping atmosphere and promptly reports any hazardous conditions.
- Assists Customers with their purchases, addresses inquiries, and provides timely assistance.
- Consistently represents the Company brand in all interactions.
- Performs cleaning duties to uphold a tidy and orderly Store environment.
- Efficiently restocks merchandise to the sales floor.
- Exhibits integrity and honesty in all dealings.
- Adheres to all cash handling and merchandise procedures.
- Enhances productivity by implementing Store best practices.
Required Competencies:
- Effective Work Process Management
- Understanding of Business Principles
- Ability to Plan, Align, and Prioritize Tasks
- Talent Development Skills
- Collaboration Skills
- Leadership by Example
- Effective Communication Skills
- Accountability and Execution Skills
Qualifications and Skills:
- Strong communication abilities with Customers, Associates, and Store Management.
- Capability to perform basic mathematical calculations relevant to retail operations.
Physical Demands:
- Ability to operate Store equipment as necessary.
- Capacity to stand, walk, and navigate the Store for extended durations.
- Physically capable of bending, squatting, kneeling, carrying, reaching, and lifting items.
- Occasional lifting of items weighing over 25 pounds.
- Utilization of cleaning equipment, racks, ladders, and supplies.
Supervisory Role: This position does not include supervisory responsibilities.
Equal Opportunity Statement: This job description outlines the primary duties and responsibilities. Ross Stores is committed to fostering diversity within its workforce.
Compensation: The base pay for this role ranges from $15.00 to $15.50, influenced by various factors such as experience, skills, and location.
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