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Customer Service Representative

2 months ago

Rochester, New York, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, answer customer questions, and resolve any concerns in a timely and professional manner.
  • Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services, process sales transactions accurately, and maintain precise work order files and formulas.
  • Inventory Management: Maintain in-stock and presentable condition assigned areas, comply with inventory control procedures, and suggest ways to improve sales.
  • Operational Support: Load/unload delivery trucks, assist in making deliveries, and clean store equipment.
Requirements
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.