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Customer Service Retail Specialist

2 months ago

Rochester, New York, United States Ross Stores Full time

Position Overview: The Retail Associate at Ross Stores plays a crucial role in ensuring that Customers enjoy a pleasant shopping experience. This individual is responsible for greeting Customers warmly, maintaining an orderly workspace, and adhering to company protocols. The Associate engages in a variety of responsibilities throughout the Store based on operational needs.

Key Responsibilities:

  • Prioritizes safety by consistently practicing safe work habits.
  • Maintains a secure shopping atmosphere and promptly reports any hazardous conditions.
  • Assists Customers with their purchases, addresses inquiries, and provides timely assistance.
  • Consistently represents the Company brand with professionalism.
  • Performs cleaning duties to uphold a tidy and organized Store environment.
  • Efficiently restocks merchandise to the sales floor.
  • Exhibits integrity and honesty in all customer interactions.
  • Adheres to all cash handling and merchandise management procedures.
  • Enhances productivity by implementing Store best practices.

Required Competencies:

  • Work Process Management
  • Business Insight
  • Planning, Alignment & Prioritization
  • Talent Development
  • Team Collaboration
  • Leading by Example
  • Effective Communication
  • Accountability & Execution

Qualifications and Skills:

  • Strong communication skills with Customers, Colleagues, and Store Management.
  • Ability to perform basic math calculations commonly used in retail settings.

Physical Requirements:

  • Ability to operate Store equipment as necessary.
  • Capability to stand, walk, and navigate the Store for extended durations.
  • Physically capable of bending, squatting, kneeling, carrying, reaching, and lifting items.
  • Occasional lifting of items weighing over 25 pounds.
  • Utilization of cleaning equipment, shelving, ladders, and supplies.

Supervisory Role: None

Equal Opportunity Statement: This job description outlines the primary duties and responsibilities. Ross Stores is an equal opportunity employer dedicated to fostering diversity within the workforce.

Compensation: The base pay for this position ranges from $15.00 to $15.50, influenced by various factors such as experience, skills, and location.