Retail Sales Specialist
1 week ago
Retail Sales Specialist
Overview
At LIDS Sports Group, we value Leadership, Integrity, Dedication, and Service. These core principles guide our operations and are essential for achieving our vision. It is crucial for you to embody these values in every aspect of your role.
Key Responsibilities
- Drive sales growth by delivering exceptional customer service using our established sales techniques.
- Prioritize customer satisfaction and needs at all times.
- Provide in-depth knowledge of our brands and products.
- Engage in continuous learning about our offerings to enhance the customer experience.
- Effectively address and resolve customer complaints.
- Meet or exceed individual performance metrics set by the company.
- Foster a loyal customer base that returns regularly.
- Process transactions with accuracy and efficiency.
Brand Representation
Maintain the LIDS brand image by:
- Adhering to the Company Dress Code Policy.
- Exhibiting a positive attitude towards the company both inside and outside the workplace.
- Ensuring visual merchandising standards are upheld.
- Maintaining cleanliness and organization in the store.
- Restocking merchandise as needed.
- Contributing to a positive and inclusive workplace culture.
Expense Management
Safeguard company assets by:
- Participating in inventory management, including processing shipments and merchandise resets.
- Assisting with accurate product counts in a timely manner.
- Complying with all company policies and procedures.
Health and Safety
Be aware of and adhere to all relevant health and safety regulations to ensure a safe environment for yourself, your colleagues, and customers.
Qualifications
While previous retail or sales experience is advantageous, a genuine passion for customer service is essential. You should possess:
- Excellent communication skills, both written and verbal.
- A strong enthusiasm for LIDS products and a commitment to ongoing learning.
- Flexibility to work additional hours as needed.
- Attention to detail and a methodical approach to tasks.
- Numeracy skills for operating till and EPOS systems.
- Strong interpersonal skills for effective communication.
- The physical ability to lift up to 25 kg and perform tasks requiring climbing and overhead work.
As with all positions, you may be asked to take on additional responsibilities or assist team members as necessary.
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