Employee Benefits Account Management Executive
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Employee Benefits Account Management Executive to join our team at Cross Insurance. As a key member of our Major Accounts Division, you will be responsible for managing key relationships with our most complex clients, developing and implementing high-level employee benefits strategies, and providing exceptional service to our clients.
Key Responsibilities:
- Develop and implement comprehensive employee benefits strategies to meet the needs of our complex clients.
- Manage key relationships with clients, including day-to-day client needs, issue resolution, and vendor partner management.
- Work closely with our VP, Major Accounts to deliver elevated services to our clients.
- Provide exceptional customer service to all clients, whether through phone, in-person, email, or written correspondence.
- Assess client needs and provide advice on appropriate coverage levels and products.
- Assist clients with documentation requirements, including review and consultation with client staff and legal counsel when necessary.
- Respond to client inquiries and resolve matters in a timely and satisfactory manner.
- Identify opportunities to provide additional products and services to our clients, increasing sales opportunities and meeting client needs.
- Stay up-to-date on all products and services offered by Cross Insurance.
Requirements:
Education: Bachelor's Degree or equivalent experience.
Required Job Skills:
- 10 years of experience, with a minimum of 5 years in a client-facing leadership role.
- Demonstrated expertise in working with large, complex, strategic clients.
- Ability to work in a fast-paced, collaborative team structure.
- Experience in building, fostering, and advancing relationships with primary client contacts.
- Flexibility to be present, on-site, and in-person at client meetings in New England.
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and understanding of social media platforms.
- Efficient and creative in preparing materials to present to clients.
- Proven experience managing complex employee benefits clients.
- Strong customer service skills and communication skills (both verbal and written).
- Valid driver's license and reliable vehicle.
- Life & Health Producer license. Consulting license preferred.
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Portland, Maine, United States Cross Insurance Full timeJob Title: Employee Benefits Account Management ExecutiveJob Summary:The Cross Family of Agencies is seeking a highly skilled Employee Benefits Account Management Executive to join our team. As a key member of our Major Accounts Division, you will be responsible for managing complex client relationships, developing and implementing high-level employee...
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