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Guest Services Supervisor

2 months ago

Los Angeles, California, United States Qonten Full time

Guest Services Supervisor

As a pivotal member of our team, the Guest Services Supervisor will oversee the daily operations of the front desk and guest services. This role is essential in ensuring that all established protocols are adhered to, guaranteeing a seamless experience for our guests.

Key Responsibilities:

  1. Monitor front desk personnel and telephone staff to ensure compliance with company policies and procedures.
  2. Ensure timely and professional responses to guest inquiries and complaints, fostering a welcoming environment.
  3. Oversee the management of messages and faxes, ensuring they are handled efficiently.
  4. Conduct regular checks to ensure that front desk staff are performing their duties effectively.
  5. Assist in the recruitment, training, and motivation of team members to maintain high service standards.
  6. Manage cash transactions at the front desk, ensuring accuracy and accountability.
  7. Support the overall operations of the front desk, ensuring alignment with organizational standards.

This position requires a high school diploma or GED and a minimum of two years of experience in guest services or a related field. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional customer service.

For further details about this role, please refer to the appropriate channels.