Guest Services Representative

2 weeks ago


Los Angeles, California, United States Azul Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Embassy Suites LAX North in Los Angeles, CA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Checkout: Process guest arrivals and departures, handle room assignments, and manage guest accounts.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide information about hotel services and amenities.
  • Cash Handling: Manage cash transactions, balance cash drawers, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest concerns, ensuring a positive experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in hospitality or customer service preferred.
  • Skills: Excellent communication, problem-solving, and time management skills.
What We Offer

Azul Hospitality is committed to providing a positive and inclusive work environment. As a Guest Services Agent, you will have the opportunity to develop your skills, work with a dynamic team, and contribute to the success of our hotel.



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