Guest Services Representative

2 months ago


Los Angeles, California, United States Azul Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-out: Process guest arrivals and departures, handle room assignments, and ensure a smooth check-in and check-out experience.
  • Customer Service: Provide prompt and courteous service to guests, addressing their needs and concerns in a professional and friendly manner.
  • Cash Handling and Transactions: Manage cash and credit transactions, balance cash drawers, and maintain accurate records.
  • Communication and Coordination: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem Resolution: Anticipate and resolve guest complaints and issues in a timely and professional manner.
  • Knowledge and Awareness: Stay up-to-date on hotel services, amenities, and promotions to provide informed and personalized recommendations to guests.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in the hospitality industry, preferably in a front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer skills.
What We Offer

Azul Hospitality offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and supportive work environment.



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