Guest Services Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Registration and Check-out: Process guest arrivals and departures, handle room assignments, and ensure a smooth check-in and check-out experience.
- Customer Service: Provide prompt and courteous service to guests, addressing their needs and concerns in a professional and friendly manner.
- Cash Handling and Transactions: Manage cash and credit transactions, balance cash drawers, and maintain accurate records.
- Communication and Coordination: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem Resolution: Anticipate and resolve guest complaints and issues in a timely and professional manner.
- Knowledge and Awareness: Stay up-to-date on hotel services, amenities, and promotions to provide informed and personalized recommendations to guests.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in the hospitality industry, preferably in a front desk or customer service role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer skills.
Azul Hospitality offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and supportive work environment.
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Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Checkout: Process guest arrivals and...
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Guest Services Representative
2 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Checkout: Welcome guests, process...