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Guest Service Ambassador
2 months ago
The Wayfarer DTLA is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide personalized service to hotel guests, maintaining a friendly and courteous demeanor at all times.
- Communicate effectively with guests and fellow team members to ensure seamless service delivery.
- Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
- Manage guest accounts, handling cash and credit transactions, and maintaining accurate records.
- Answer inquiries and accept reservations, utilizing suggestive selling techniques to enhance the guest experience.
- Maintain good guest relations by staying informed about hotel services and amenities, and providing timely and knowledgeable responses to guest inquiries.
- Operate the PBX equipment, handling incoming and outgoing calls, and ensuring timely and efficient service.
- Contribute to the overall performance of the department and hotel by providing assistance to other team members and departments as needed.
The Wayfarer DTLA offers a competitive compensation package, including a 401k plan, vacation and sick leave, and a team member travel program. We also prioritize team building and community involvement, with regular volunteering and charity promotions throughout the year.
Join our team and be part of a dynamic and growing hospitality company that values exceptional service and customer satisfaction.
