Retail Operations Leader

2 weeks ago

Costa Mesa, California, United States Cents Only Stores LLC. Full time

Retail Operations Leader

Company: Cents Only Stores LLC

Location: Costa Mesa, CA

Overview:

The Retail Operations Leader is pivotal in ensuring the store operates at peak efficiency, executing corporate initiatives, and adhering to established operational protocols. This role involves overseeing the recruitment and development of team members, fostering a culture that enhances the shopping experience for all customers.

Key Responsibilities:

  • Drive store profitability by optimizing sales and profit margins through effective merchandising strategies, cost management, and performance monitoring.
  • Ensure compliance with all regulatory standards and company policies, while promoting ongoing training and engagement among team members.
  • Safeguard company assets by fostering a culture of shrink awareness and implementing robust inventory control measures.
  • Champion a strong safety culture by ensuring all safety protocols are communicated and adhered to, creating a secure environment for both employees and customers.
  • Maintain appropriate staffing levels and develop a talent pipeline for critical roles within the store.
  • Collaborate with management to ensure all team members receive comprehensive training and necessary certifications.
  • Set performance benchmarks for team members and provide consistent coaching to ensure accountability.
  • Facilitate the growth of internal talent through training programs and promotional opportunities.
  • Guarantee the store is always customer-ready, with clean facilities, accurate pricing, and well-stocked merchandise.
  • Understand customer needs to drive strategic merchandising initiatives.
  • Engage with the community to foster positive relationships between customers and the company.
  • Promote a culture of exceptional customer service throughout the store.
  • Encourage a team-oriented environment that values diversity and individual development.

Qualifications:

Core Competencies:

  • Results-Driven: Consistently meets targets, even in challenging situations.
  • Customer-Centric: Develops strong relationships with customers and delivers tailored solutions.
  • Resilient: Effectively navigates setbacks and challenges.
  • Proactive: Approaches new opportunities and challenges with enthusiasm and urgency.
  • Accountable: Holds self and others responsible for meeting commitments.
  • Conflict Management: Resolves conflicts efficiently with minimal disruption.
  • Financial Acumen: Analyzes key financial indicators to inform business decisions.
  • Team Builder: Cultivates strong teams that leverage diverse skills to achieve common objectives.

Experience and Skills:

  • High School Diploma required; Associate Degree preferred.
  • 5+ years of experience in retail management or equivalent experience.
  • Self-motivated with a proven track record of exceeding performance goals.
  • Able to thrive in a fast-paced environment while managing multiple tasks.
  • Proficient in training and guiding team members on best practices for daily operations.
  • Ability to adhere to visual merchandising standards as per regular assessments.
  • Physical capability to lift weights up to 50 lbs and perform tasks requiring standing, bending, and reaching.

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