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Retail Sales Manager

2 months ago

Costa Mesa, California, United States Hallmark Full time

About Hallmark

Hallmark is a leading consumer brand that specializes in creating meaningful connections through its products and experiences. As a part of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team. As a Retail Sales Leader, you will be responsible for leading a team of sales associates and providing exceptional customer service to drive sales growth and customer satisfaction.

Key Responsibilities

  • Lead a team of sales associates to achieve sales goals and customer satisfaction targets
  • Provide exceptional customer service to drive sales growth and customer loyalty
  • Develop and implement sales strategies to drive sales growth and customer engagement
  • Manage store operations, including inventory management, visual merchandising, and store maintenance
  • Collaborate with other departments to drive sales growth and customer satisfaction

Requirements

  • At least 18 years of age
  • One or more years of experience in retail, sales, or customer service; OR at least 6 months experience in a Hallmark Corporate Store
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds

Preferred Qualifications

  • High school diploma or equivalent
  • Two or more years of previous experience in retail, sales, or customer service
  • Strong customer-focused engagement and consultative selling skills
  • Ability to communicate effectively with customers and employees
  • Proficiency and comfort using a computer and other technology

Equal Opportunity Employer

Hallmark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.