Retail Team Leader, South Coast Plaza
2 weeks ago
Location: Costa Mesa, CA, US
Company: J Group
About Us
At J Group, we create enduring apparel that withstands the test of time, pairing classic designs with contemporary trends season after season. Our commitment to quality is matched only by our dedication to sustainability, ensuring that we source eco-friendly materials and support our workforce responsibly.
Position Overview
The Retail Team Leader plays a vital role in our leadership team. You will be instrumental in driving a profitable operation by fostering authentic connections that enhance customer loyalty and community involvement. Your leadership will include providing real-time feedback and coaching to empower each team member to reach their full potential. While you will oversee a specific area of the business, flexibility to support your colleagues is essential to maintain seamless operations.
Key Responsibilities
- Initiate each shift with an energetic atmosphere that motivates the team.
- Ensure the team consistently meets and exceeds performance targets while delivering exceptional customer service.
- Encourage team members to engage with customers in a genuine manner.
- Stay informed about social trends and keep the team engaged.
- Facilitate comprehensive training and ensure the effective use of available resources.
- Develop innovative strategies to connect with the community and foster brand loyalty through events.
- Adapt to various roles as needed to maintain business continuity and team performance.
- Prioritize essential tasks and drive initiatives to completion efficiently.
- Step into the Store Director role when necessary, demonstrating sound judgment.
- Exemplify our core values in all actions.
Qualifications
- A passion for our brand, customers, and team.
- A strong sense of fashion and awareness of industry trends.
- A proven track record of setting and achieving objectives.
- A commitment to hard work and seeing projects through to completion.
- A readiness to embrace change and lead the team through new initiatives.
- An appreciation for diverse perspectives and encouragement of innovative ideas.
- A high school diploma or equivalent combination of education and experience.
- A minimum of four years of management experience in a similar environment.
- Effective and confident communication skills.
- Proficiency in processing information and operating store systems accurately.
- Availability during peak business hours, including evenings and weekends.
- Comfortable with technology and familiar with industry-related resources.
- Physical ability to lift and move products as required.
- Willingness to be accessible to customers throughout the store.
Benefits
We offer a competitive compensation package that includes:
- Base salary and performance-based bonuses.
- Flexible scheduling options.
- Generous employee discounts on merchandise.
- Access to 24/7 confidential support for personal and work-related concerns.
- Opportunities for personal and professional growth.
- Community engagement programs and charitable contributions.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Paid time off, holidays, and family leave.
- 401(k) plan with company matching contributions.
J Group is committed to providing equal opportunities to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, or any other basis protected under applicable law.
Nearest Major Market: Orange County
Job Segment: Retail Management, Fashion Retail, Leadership, Retail
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