Retail Team Leader

2 weeks ago

Costa Mesa, California, United States Tapestry Full time

Company Overview:
Since its inception, Kate Spade New York has embraced a vibrant, bold, and optimistic approach to fashion. As a prominent global lifestyle brand, we specialize in creating exceptional products for everyday life, offering a diverse range of handbags, apparel, jewelry, footwear, home decor, and more. Our brand is recognized for its rich heritage and unique identity, celebrating communities of women worldwide who embody their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio, a global house of brands dedicated to innovation and inclusivity. We invite you to explore our commitment to equity, inclusion, and diversity on our Our People page.

Position: Retail Team Leader
Primary Responsibilities:
Client & Service Expertise:

  • Demonstrate proficiency in client development.
  • Lead the team in cultivating repeat business and maximizing sales through proactive outreach.
  • Establish and nurture relationships with new and existing clients, maintaining a productive client book.
  • Uphold standards for client engagement and appreciation.
  • Exhibit strong selling skills consistently.
Leadership Presence:
  • Achieve personal sales objectives.
  • Educate the team on sales strategies, personal goals, and store performance metrics to drive achievement.
  • Ensure exceptional service is delivered to all customers through comprehensive product knowledge.
  • Foster a collaborative and enjoyable team environment.
Brand Equity Development:
  • Communicate the Kate Spade New York brand aesthetic and philosophy to both the sales team and customers.
  • Ensure compliance with brand and operational standards to maintain consistency.
  • Oversee store presentation standards to enhance the shopping experience.
Operational Excellence:
  • Supervise store opening and closing procedures, including cash handling and securing the facility.
  • Accurately manage all POS transactions and inventory functions to uphold inventory integrity.
  • Adhere to loss prevention policies and operational procedures.
Qualifications:
  • Strong written and verbal communication skills.
  • Detail-oriented with a proactive approach to multitasking and prioritization.
Preferred Experience:
  • 2-3 years of experience in luxury retail or a similar environment.
  • A college degree is preferred.
Physical Requirements:
  • Availability to work a flexible schedule, including evenings and weekends.
  • Ability to stand for extended periods.
  • Capability to lift boxes weighing up to 40 pounds.
  • Comfortable with climbing ladders.
Core Competencies:
  • Drive for Results: Consistently exceeds goals and demonstrates a strong focus on performance.
  • Customer Focus: Committed to meeting the needs of both internal and external customers.
  • Creativity: Generates innovative ideas and solutions.
  • Interpersonal Savvy: Builds effective relationships across all levels of the organization.
  • Learning Agility: Adapts quickly to new challenges and learns from experiences.
  • Perseverance: Maintains energy and drive to complete tasks, even in the face of obstacles.
  • Dealing with Ambiguity: Comfortable navigating change and uncertainty.
People Management Competencies:
  • Strategic Agility: Anticipates future trends and develops effective strategies.
  • Building Effective Teams: Creates a cohesive team environment that fosters collaboration.
Kate Spade is an equal opportunity employer, committed to hiring and developing the best talent. All employment decisions are based on qualifications related to the position, without regard to any legally protected status.

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