Community Operations Supervisor

2 weeks ago

Manhattan, Montana, United States 11 Residential Full time

This role is essential for overseeing the operations of residential communities managed by 11Residential.

About Us:
11Residential is a leading property management firm dedicated to enhancing the living experiences of our residents across multifamily housing in the Western United States. Our commitment is to create a supportive and enriching environment for both our residents and employees. We believe that a motivated workforce leads to thriving communities, and we are guided by principles of integrity, teamwork, compassion, and exceptional customer service.

Position Overview:
As a Community Operations Supervisor, you will be responsible for the daily management and operational oversight of assigned residential properties. Your role will focus on ensuring outstanding service delivery, resident satisfaction, and efficient operational processes. Key responsibilities include leasing, marketing, financial oversight, staff management, and fostering a vibrant community atmosphere.

Key Responsibilities:

  • Achieve and maintain high occupancy levels through effective resident retention and targeted leasing strategies.
  • Lead and manage maintenance and leasing teams, providing guidance, training, and ensuring timely task completion.
  • Evaluate and approve lease applications, ensuring adherence to company policies.
  • Stay updated on market trends and competitive landscape to enhance property performance.
  • Drive revenue growth while effectively managing expenses, including collections and delinquency management.
  • Deliver exceptional customer service, promptly addressing resident inquiries and concerns.
  • Oversee maintenance operations to ensure timely service request resolution and quality standards.
  • Build and maintain positive vendor relationships and negotiate service contracts.
  • Organize resident engagement activities and communications, including newsletters and community events.
  • Prepare and present financial and marketing reports to stakeholders as required.
  • Manage property budgets in compliance with financial guidelines.
  • Conduct regular property inspections to uphold aesthetic standards and address maintenance issues.
  • Collaborate with leadership and HR on recruitment, performance evaluations, and employee relations.
  • Support other properties as needed to achieve overall operational objectives.
  • Perform additional duties as assigned by management based on business needs.
Qualifications:
  • Minimum of 2 years of experience in multifamily property management.
  • Experience with Low Income Tax Credit (LIHTC) properties is preferred.
  • Bilingual in English and Spanish is a plus.
  • Proficient in Yardi Property Management Software.
  • Strong understanding of Fair Housing regulations.
  • Competent in Microsoft Office and other property management tools.
  • High school diploma or equivalent (GED) required.
  • Valid driver's license is necessary.
  • Demonstrated integrity, compassion, and a commitment to teamwork and customer service.
Compensation:
  • The compensation range for this position is $65,000 to $70,000 annually, with a $2,500 sign-on bonus.
  • Performance-driven bonuses are also available, rewarding your dedication and hard work.
  • Compensation may vary based on skills and experience.
Benefits:
  • Comprehensive medical, dental, and vision insurance.
  • Health savings account options.
  • 401(k) plan with a 4% company match.
  • 30% employee rental discount.
  • Mileage stipend for travel-related positions.
  • Paid time off for vacation, sick leave, and holidays.
  • Opportunities for professional growth and development.
Physical Requirements:
To perform the essential functions of this role, the employee must be able to:
  • Work in a professional office setting.
  • Utilize standard office equipment such as computers and phones.
  • Move around various work environments to ensure compliance with company standards.
  • Communicate effectively with team members and residents in person and via phone.
  • Travel to different worksites as necessary.

The above statements are intended to describe the general nature and level of responsibilities for this position. They are not an exhaustive list of all duties and skills required. All personnel may be required to perform additional tasks as needed.

EEO Statement:
11Residential is committed to equal employment opportunities for all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Note: Candidates must be able to pass a criminal background check and drug test.

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