Gift Shop Supervisor

3 months ago

Manhattan Beach, United States Westdrift Manhattan Beach, Autograph Collection Full time

Job Description

Westdrift Manhattan Beach is excited to announce the exceptional career opportunity of Golf Attendant/ Course Supervisor.  

Summary

Ideal candidates are highly motivated, customer service-centric, and possess strong communication and interpersonal skills. Golf Attendant Supervisors will be responsible for providing assistance to members, including greeting members and assisting with check-in, providing bag, cart, and range service to members and guests, and assisting the Pro Shop with retail and member requests. May supervise up to ten (10) Golf Attendants. Please see job description for additional information. Performs routine administrative work assisting in directing, planning, and organizing Golf Club Operations. Supervises Golf Club Operations staff and serves as liaison with golf course maintenance.

Responsibilities

  • Supervise and evaluate Golf Club operations personnel. 
  • Schedule Golf Club Attendants. 
  • Monitor and approve payroll for Golf Club operations personnel.
  •  Recruit and train Golf Club attendants. 
  • Engage programs to promote interest in the Golf Club and assist the Manager in developing a comprehensive marketing program. 
  • Assist with scheduling tournaments. 
  • Assist in preparing daily and weekly reports. 
  • Coordinate golf activities with on-site retail store and restaurant. 
  • Inform the public regarding golf club operations, course rules, memberships, and tournaments.
  • Organize and set up group golf outings.
  • Assist in reconciling cashier drawer. 
  • Troubleshoot and assist with golf carts and driving range equipment.
  • Perform other job duties as assigned.
  • Maintain professional appearance.
  • Process customer reservations for guests of the golf course.
  • Provides customer service to arriving guests to help expedite check-in process.
  • Arranges and displays golf shop inventory as necessary and directed.
  • Collects green and cart fees (and other revenue) from guests and processes in the point-of-sale (POS) system as trained.
  • Issues receipts for guest purchases.
  • Takes messages for staff or guests.
  • Assists in packing and unpacking inventory and golf operations supplies.
  • Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day.
  • Performs clean-up and closing procedures.
  • Perform other duties as assigned by supervisor or manager.



Education and Experience Requirements

  • Must be highly motivated, goal driven and self-starter
  • Must acquire basic computer knowledge
  • Must have strong customer/guest orientation
  • Must have strong communication and interpersonal skills
  • Must be dependable
  • Knowledge about the game of golf preferred
  • Principles, procedures, tools, and equipment used to maintain a golf club.
  • Turf, rules of golf, and general golf club operations.
  • Budget preparation and management.
  •  Administrative functions of golf club and golf club operations.
  •  Advanced principles of business administration and their application to golf club administration.


Working Conditions

  • While performing the required duties of this job, the employee is regularly required to reach with arms and hands.
  • The employee often is required to walk, stand, talk, or hear, handle, feel or operate objects.
  • The employee must be able to lift and/or move up to 30lbs occasionally.
  • The employee will occasionally be required to sit, stoop, kneel, crouch, or crawl.
  • Specific vision abilities include close, distance, color, peripheral vision, and depth perception.
  • Noise level is moderately quiet
  • Work extended hours during golf and holiday season
  • Work weekends and holidays

Source: Hospitality Online

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