Office Supervisor

4 months ago


Manhattan, United States Liberty Tax Service Full time

Office Supervisor

Manhattan, KS

Liberty Tax Service

Job Title:  Office Supervisor, Managed Operations

Department/Business Unit:  Managed Operations

Reports to:  District Manager,Managed Operations

Status:  Seasonal

FLSA Status:  Non-Exempt

Job Summary

The Office Supervisors to oversee the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.

Responsibilities/Duties

Office Operations Management

Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations Coordinate and execute marketing initiatives for the designated office.

Staff Supervision and Development

Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement Provide ongoing coaching, feedback, and performance management to tax preparers and support staff Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date Promote employee engagement, recognition, and career development opportunities

Customer Service Excellence

Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner Monitor customer feedback and implement strategies to enhance the overall customer experience Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings

Compliance and Quality Assurance

Ensure strict adherence to all applicable laws, regulations, and company policies within the office Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors Identify and mitigate operational risks, implementing appropriate controls and corrective actions Maintain accurate and compliant records, preparing reports as required

Financial Management

Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed Ensure accurate and timely reporting of financial data and adherence to accounting practices Implement strategies to drive revenue growth and profitability for the office

Qualifications:

Strong leadership, decision-making, and problem-solving abilities Excellent customer service and interpersonal skills Proficient in office management, budgeting, and financial reporting Extensive knowledge of relevant tax laws, regulations, and industry best practices Familiarity with tax preparation software and office productivity tools

Education and Experience

Associate's degree in Business Administration, Accounting, or a related field; Bachelor's degree preferred or the equivalent through a combination of education and related work experience. 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry

Physical Requirements

Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs. 

Work Environment 

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed.

Liberty Tax Service is an equal opportunity employer. 


  • Unit Supervisor

    3 weeks ago


    Manhattan, United States New York City, NY Full time

    The Protective/ Diagnostic (PD) located across all five boroughs investigates reports of alleged child abuse and neglect. The PD child protective team is the largest within DCP, and the largest in each of the Borough offices. Child protective staff is responsible for investigating every allegation that is reported, and also for conducting a comprehensive...


  • Manhattan, United States Forrest Solutions Full time

    The Client Relations Supervisor will oversee and manage the NYC office and facilities team, while collaborating with administrative services teams across the U.S. to manage facilities, leases, vendors, consultants, and office visitors. This role is integral to ensuring seamless operations and supporting executive leadership in achieving strategic objectives....


  • Manhattan, Kansas, United States Mid Kansas Cooperative Full time

    Job SummaryThe Agricultural Operations Supervisor directs all grain elevator operations, maintenance, and product quality control. This role involves supervising employees to accomplish responsibilities, assisting customers with inquiries and orders, and completing special projects assigned by the area manager.Key ResponsibilitiesDirects grain receipt and...


  • Manhattan, United States ENVOY AIR INC. Full time

    Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee...


  • Manhattan, United States Flora Food Group Full time

    About Flora Food GroupWe offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our...


  • Manhattan Beach, United States Pacifica Hotels Full time

    We are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton ! This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professional, hands-on team members that excel at providing outstanding guest...


  • Manhattan, United States Pawnee Mental Health Services Full time

    Who We Are At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we're looking for bright and talented people with great ideas. We believe individuals and families with mental...


  • Manhattan, United States Advantage Tech Full time

    Advantage Tech is assisting a client in Manhattan, KS hire a Director of Operations. SUMMARY OF THE POSITION:The Director of Operations is a high-ranking role that works cross-functionally with different departments to promote the highest quality transit services to the Flint Hills communities. The Director of Operations aligns Executives and department...


  • Manhattan Beach, United States Vaco Full time

    The Accounts Payable Supervisor will lead the AP team and manage all aspects of the accounts payable function. This role requires strong leadership skills, legal industry experience, and an ability to thrive in a fast-paced, detail-oriented environment.Key Responsibilities:Supervise and manage the accounts payable team, ensuring timely and accurate invoice...

  • Maintenance Porter

    7 days ago


    Manhattan, United States SP Plus Corporation Full time

    Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility...

  • Community Associate

    3 weeks ago


    Manhattan, United States Cherokee Nation Businesses Full time

    Community Associate Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need. With Direction and guidance from the Social Service Director, community associates will deliver...


  • Manhattan, Kansas, United States Interim HealthCare of Manhattan Full time

    Job OverviewWe are seeking a dedicated Licensed Practical Nurse (LPN) to join our team at Interim HealthCare of Manhattan. As an LPN, you will have the opportunity to work with a variety of patients in different settings, from medical offices to hospitals and schools.Key Responsibilities:Care for patients with diverse medical needs under the supervision of...


  • Manhattan, United States The New York Public Library Full time

    OverviewThe Stephen A. Schwarzman Building is part of The New York Public Library, which consists of four major research libraries and 88 branch libraries located in the Bronx, Manhattan, and Staten Island. Often referred to as the "main branch," the Beaux-Arts landmark building on Fifth Avenue and 42nd Street houses outstanding research collections in the...


  • Manhattan, United States Selby Jennings Full time

    We are seeking a Senior Loan Workout Specialist, Vice President in our New York office to service, monitor, and manage a distressed loan portfolio of wholesale corporate and project finance deals. Primary objectives for this position include: (i) independently monitor and manage each credit assigned to Special Assets Division ("SAD") (including complex,...


  • Manhattan, United States VNS Health Full time

    Overview Contacts and assists VNS Health Plans members with Medicaid applications and recertification. Enters and updates member demographic information into the Recertification Tracking Tool. Identifies and investigates problematic recertification cases and presents for resolution. Works under general supervision. Compensation: $20.98 - $26.23...


  • Manhattan, United States Interim HealthCare Full time

    Licensed Practical Nurse (LPN) | Overnight Hours | Facility Work in Manhattan, KansasSeeking a nursing career with variety, challenge and growth? As an LPN for Interim HealthCare® Staffing, you can have it. Unique to other nursing roles, you’ll have your pick of assignments and facilities that present new experiences, increase your skills and spark...


  • Manhattan, United States Pawnee Mental Health Services Full time

    Apply Job Type Full-time Description This position is for the night shift, providing essential support during overnight hours This position has shift differential pay, +$1 for hours worked from 3PM-11PM, +$1.75 for hours worked from 11PM to 7AM, and an additional $1 for any weekend work. Available shift to be discussed during the interview phase. Make...


  • Manhattan, United States Interim HealthCare of Manhattan Full time

    Job DescriptionJob DescriptionLicensed Practical Nurse (LPN) | Facility & Community in the Manhattan, Kansas areaSeeking a nursing career with variety, challenge and growth? As an LPN for Interim HealthCare® Staffing, you can have it. Unique to other nursing roles, you’ll have your pick of assignments and facilities that present new experiences, increase...


  • Manhattan, United States Constructive Partnerships Unlimited Full time $17 - $18

    Job Brief Provides care for individuals with developmental disabilities who reside in Agency’s residential program. Shift Worked: 10:00PM-6:15AM Weekly Hours: 30 FLSA Status: Non Exempt Pay range: $17.39-...


  • Manhattan, United States Constructive Partnerships Unlimited Full time $17 - $18

    Job Brief Provides care for individuals with developmental disabilities who reside in Agency’s residential program. Shift Worked: 10:00PM-6:15AM Weekly Hours: 30 FLSA Status: Non Exempt Pay range: $17.39-...