Service Advisor

4 days ago


Santa Ana, California, United States Volvo Dealership Full time

Job Title: Service Advisor

Company: Volvo Dealership

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo Dealership. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the service process.

Key Responsibilities:

  • Assist customers with service needs: Provide prompt and courteous assistance to customers with any service-related inquiries or concerns.
  • Keep customers informed: Continuously update customers on the status of their vehicle's service or repair, ensuring they are aware of any issues or delays.
  • Schedule service: Arrange service appointments for customers either in person or over the phone, ensuring that their needs are met in a timely and efficient manner.
  • Make repair recommendations: Provide customers with repair recommendations and manage the delivery of repairs, ensuring that their vehicle is returned to them in excellent condition.
  • Ensure documentation: Verify that all required documentation is complete and accurate, ensuring compliance with dealership policies and procedures.

Requirements:

  • Excellent communication skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Customer service experience: Have a proven track record of providing exceptional customer service in a fast-paced environment.
  • Technical knowledge: Possess a strong understanding of automotive repair and maintenance procedures.
  • Organizational skills: Be highly organized and able to prioritize tasks effectively, ensuring that customer needs are met in a timely manner.


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