Service Advisor
5 days ago
Santa Margarita Auto Group is seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.
Key Responsibilities- Customer Service: Greet all customers promptly, provide timely professional service, and ensure customers receive the best customer experience possible.
- Sales and Service: Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
- Estimating and Repair Orders: Estimate cost and completion time, settle customer accounts, and eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
- Communication: Communicate effectively with customers about the status of work, answer incoming telephone calls promptly, and make every effort to satisfy the caller's inquiry.
- Documentation and Follow-up: Accurately document any repair order changes, inspect every finished repair order for proper completion, pricing accuracy, and legibility, and follow up with customers to ensure complete customer satisfaction.
- Teamwork and Professionalism: Maintain friendly, courteous relationships that encourage repeat business, identify repeat customers and treat them accordingly, and follow all company policies, procedures, and safety standards.
- 18 years of age or older.
- General familiarity with a variety of automobiles.
- Valid driver's license and clean driving record.
- Excellent communication and customer service skills.
- Pre-employment background check and drug test.
- Must be willing to work as part of a team.
- Must have basic computer and phone skills.
- Growth opportunities.
- Fast-paced work environment.
- Medical and dental insurance.
- Paid time off.
- 401(k).
- Vehicle purchase plan.
$33,280.00 Annually plus Commission based upon services sold.
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