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Service Advisor

2 months ago

Santa Rosa, California, United States AAA Northern California, Nevada & Utah Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering an exceptional member experience and facilitating the workflow of our technicians.

Key Responsibilities

  • Interact with members to determine their perceived auto repair needs and meet their expectations of great customer service.
  • Accurately document repairs, diagnostic, and maintenance work into our shop management system.
  • Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
  • Sources and estimates all needed parts for repairs to customer vehicles.
  • Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance (safety, economy, longevity, etc.).
  • Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction.
  • Performs minimal record keeping and other administrative functions required to support the business.

Requirements

  • Highly effective organizational skills.
  • Strong interpersonal and customer service abilities.
  • Highly proficient verbal and written communication skills in English.
  • Knowledge of shop management and/or estimating software.
  • Knowledge of parts sourcing and use of online vendor catalogs.
  • Strong math and computer skills with experience using software applications (word processing, spreadsheets, browsers, and email).
  • Valid driver license and acceptable driving record.
  • High School Diploma or equivalent certification (GED).
  • 3-5 years industry experience in auto repair, service advisor experience preferred.
  • 3-5 years of successful direct customer interaction, auto repair preferred.
  • Automotive Service Excellence certification desired.

Work Environment/Physical Requirements

  • Standing, bending, kneeling, pushing, sitting for extended periods.