Client Trust Services Associate
2 weeks ago
About Us
First American Trust is a federal savings bank with a legacy of over five decades in providing comprehensive banking, wealth management, and trust solutions across the nation. As part of the First American family of companies, we pride ourselves on our commitment to our people.
Our Culture
Since our inception in 1889, we have maintained a steadfast belief in the value of our employees. We are dedicated to creating an environment that is welcoming, supportive, and empowering, allowing everyone to innovate and reach their fullest potential. Our inclusive culture has earned us numerous accolades, including recognition on the Fortune 100 Best Companies to Work For list for nine consecutive years.
Your Role
As a Trust Client Services Specialist, you will play a crucial role in the administration of trust accounts and provide essential sales support within our Wealth Management division. Your responsibilities will include:
- Assisting Trust Officers in the management of assets and accounts.
- Serving as the primary contact for clients with complex and substantial accounts.
- Preparing for and participating in court appearances and audits.
- Collecting assets and establishing accounts.
- Monitoring investment activities.
- Handling client escalation calls from Sales Managers and Wealth Management Advisors.
- Responding to inquiries from the Wealth Management general line and following up on sales leads.
- Maintaining an accurate customer database by updating profiles in Salesforce.
- Contributing to company projects related to Salesforce and Docusign management.
- Performing additional tasks to ensure the efficient administration of trust accounts.
Qualifications
To be successful in this role, you should possess:
- A Bachelor's degree or an equivalent combination of education and experience.
- 4-7 years of relevant experience.
- Strong written and verbal communication skills.
- Excellent interpersonal abilities.
- Self-motivation and the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Compensation
The pay range for this position is $23.82-$41.35 per hour, based on various factors including job-related knowledge, skills, experience, and geographic location.
What We Offer
At First American, we celebrate individuality and embrace diversity, equity, and inclusion as fundamental components of our success. We are committed to fostering an authentic and inclusive workplace where you can bring your unique self to work. We offer a comprehensive benefits package that includes medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan, based on eligibility.
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